Sr. Onsite Support Technician

Sr. Onsite Support Technician

This position is onsite client in Rio de Janeiro - RJ

Activities and Responsibilities:

• Activities related to videoconferencing, Digital Signage and live events;
• Planning, organization and execution of all phases of the event;
• Event formatting, surveying Briefing, developing and defining solutions, tools and platforms;
• Management of speakers and guests of the event;
• Supervision and monitoring of the assembly of events;
• Management of the production team in large events.

Video Conferencing and Digital Signage:

• Support and installation of video collaboration rooms and equipment;
• Testing of connection, speed and network quality;
• Analysis and monitoring of the network, QoS, MPLS, internet link and all the resources that make up the video collaboration environment;
• Monitoring and support for the video collaboration environment.

All services:

• Troubleshooting incidents, issues and crises;
• Development of educational materials, guides and training;
• Relationship with suppliers;
• Request and control of budgets;
• Follow-up of demands;
• Indicator management: analysis of KPIs;
• Updating environments;
• Control and update of the environment's inventory;
• Warranty activation;
• Equity and capitalization;
• Preparation of documents and technical and managerial reports;
• Homologation and PoC of new solutions;
• Identification and resolution of problems quickly;
• Support in the implementation of new technologies;
• Coordination of suppliers, defining roles and responsibilities.

Education: Completed higher education or in progress. Preferably in Technology.

Language: English (desirable).

Tools, Platforms and Infrastructure:

• Collaboration platforms: MS Teams, MS Viva Engage, Zoom and Microsoft 365;
• Notions of Network Topology (TCP/IP);
• Collaboration Environment, video collaboration rooms and auditoriums;
• Video collaboration solutions and infrastructure (Zoom, Poly, Microsoft, etc.);
• Digital Signage Solutions;
• Monitoring/Management Platforms: Zabbix, Pathview, MS Poly Lens, MS Teams Admin Center, Microsoft Admin Center, Zoom Portal;
• Knowledge in information security: basic principles of data protection and access.

Desirable:

• OBS, Wirecast, Vmix and other commercial encoders;
• Power BI;
• MS Project;
• Knowledge of network topology (TCP/IP), firewall, DHCP, DNS, QoS, MPLS and VLAN;
• Digital Signage: Onsign TV, Magic INFO;
• Frameworks and Certifications: ITIL Foundation, Scrum, Kanban, Design Thinking, among others.

Disclaimer • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).