Inside Sales End Customer (bilingual)

Inside Sales End Customer (Bilingual)

The inside sales rep (ISR) is a critical part of the account team. Working closely with an outside Account Executive (AE), the ISR will help support the selling motion for HP hardware and solutions by owning the quoting process, customer roll outs and assisting with pipeline management. Additionally, the ISR is responsible for selling products such as peripherals and headsets into named accounts. Fluent in French and English is a requirement for this role covering Enterprise customers in Quebec.

Develops a solid understanding of the organization's offerings, key features, and benefits to effectively communicate value propositions to potential customers. Provides product configurations and pricing tailored to the customer requirements. Identifies and qualifies potential leads, gathering relevant information and documenting details in the CRM system. Participates in promotion campaigns, effectively conveying special offers, discounts, and promotions to potential customers. Collaborates with internal teams, such as marketing and customer support, to ensure seamless customer experiences. Applies standard policies for following up on customer inquiries, providing accurate information, and addressing concerns. Strives to achieve daily, weekly, and monthly performance targets, including call quotas and lead generation goals. Contributes to pipeline management and maintains accurate and up-to-date records of customer interactions, conversations, and outcomes. Participates in training sessions to enhance product knowledge, sales skills, and customer service techniques.

Recommended Education & Experience: High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. Typically has 2-4 years of work experience, preferably in inside sales or tele sales, or a related field. Preferred Certifications: Certified Inside Sales Professional (CISP)

Knowledge & Skills: Business Development, Business Planning, Business To Business, Cold Calling, Consultative Selling, Cross-Selling, Customer Relationship Management, Inside Sales, Marketing, Merchandising, Outbound Calls, Phone Sales, Product Knowledge, Sales Process, Sales Prospecting, Sales Strategy, Salesforce, Selling Techniques, Telemarketing. Cross-Org Skills: Effective Communication, Results Orientation, Learning Agility, Digital Fluency, Customer Centricity.

Impact & Scope: Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input. Complexity: Works on assignments that are routine to moderately complex in nature and require basic problem resolution.

Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).