Ingénieur Service Terrain Presses Indigo H/f

Ingénieur Service Terrain Presses Indigo H/F

En quelques années, la Division Arts Graphiques de HP s'est imposée comme un acteur majeur de la transformation de l'impression de production en accélérant la transition technologique du conventionnel vers le tout numérique. Aujourd'hui, HP est le premier fournisseur mondial, Européen et Français pour les marchés des Presses Numériques et équipements Grands Formats.

Rejoindre HP Indigo est l'assurance de rejoindre une équipe service passionnée dans un secteur très innovant qui connait un fort développement mais c'est aussi s'ouvrir de nombreuses possibilités d'évolution au sein de groupe mondial HP Inc. Envie de découvrir la Technologie Indigo ?

Le centre névralgique européen de la Division Arts Graphiques de HP se situe en Espagne, proche de Barcelone où se trouvent le Centre de Démonstration Européen des Arts Graphiques et le Centre de Formation Européen aux Arts Graphiques.

L'équipe Service HP Indigo France est constituée d'un Directeur des Services, de managers opérationnels, de spécialistes techniques, d'un responsable déploiement et d'une trentaine d'ingénieurs terrain situés proche de nos clients qui interviennent sur les aspects matériels, logiciels, les installations des presses numériques et les formations sur site clients.

Nous recherchons un Ingénieur service terrain pour la région Sud Est : Lyon (Field Service Engineer).

Après une formation complète, vous deviendrez le référent technique des presses Indigo auprès des clients qui vous seront affectés. Au quotidien, vous réaliserez des interventions techniques destinées à installer et maintenir en production les presses des clients, mènerez des actions proactives destinées à améliorer le taux de disponibilité des presses ou la formations des opérateurs... Garant de la satisfaction de nos clients, votre engagement et expertise au quotidien permettent d'assurer un taux optimal de disponibilité des presses. Ce poste nécessite beaucoup de déplacements sur votre périmètre d'interventions.

Passionné(e) par le service aux clients, vous disposez d'une formation en électrotechnique / Electromécanique (BTS ou Ingénieur). Vous avez acquis une première expérience en entreprise, de type apprentissage, stage ou 1er job et avez de l'expérience / des connaissances dans les domaines électro mécaniques, électriques, mécaniques, pneumatiques, fluides, informatique (automation studio, PC et réseau). Intéressé(e) par la résolution de problèmes complexes, vous savez communiquer à l'écrit comme à l'oral. Vous disposez du permis de conduire et bénéficiez d'un niveau d'anglais qui vous permet de suivre des formations et vous exprimer. (Oral et écrit)

Vous souhaitez une mission responsabilisante, avec un contact client fort, au sein d'une entreprise internationale de renom !

N'hésitez plus, candidatez !

HP's Graphics' Solutions Business (GSB) is the HP business serving the graphics industry. GSB serves multiple market segments, with a wide range of solutions and technologies, printing everything from postage stamps to billboards. Customer segments that we serve include Label & packaging, Commercial printing, and Large-format printing. We are #1 or 2 in all of the diverse market segments in which we are active. As the leading digital print vendor in the graphics industry, we are the driving force behind the analog to digital transformation that is taking place. Our passion is for our customers. We build direct, long-term relationships with our customers and channels partners. We also partner with other vendors to offer robust and complete end-to-end solutions that include both software and hardware. At GSB it's not just about the press or the printer, but rather about a full set of innovative graphics production solutions to create experiences that amaze. Join us in making history as we reinvent the Graphics industry.

The field support engineer's key roles are to provide post-sales, technical support to customers (large enterprise and SMB customers) in France enabling them to operate and maintain the Series 5 of HP-Indigo presses with high-level of TCE.

This includes trouble shooting, preventive maintenance, testing, installation. The job focuses on the diagnosis and repair of electro/mechanical digital offset printing presses and their associated peripherals.

We are looking for a graduate engineer to join our experienced team in Lyon !

Responsibilities:

· Perform break & fix on customer site.

· Perform preventive maintenance and upgrades

· Provide on-site support to customers on escalated problems.

· Lead communication with specialists for unresolved issues.

· Install & operate HP-Indigo presses

· Lead high level of customer satisfaction through high level of engagement and involvement in the service advantage and primary engineer programs

· Report to the manager on any abnormal customer issues.

· Support sales & marketing functions for show/exhibitions

Skills Required:

· Degree in electrical or mechanical engineering. PC and Windows knowledge.

· Good knowledge of Printing and Printing technologies is an asset.

· Knowledge/experience with Printing Press equipment and/or digital printers is an advantage.

· Work and manage customer's relationships.

· Ability to analyze and interpret complicated information.

· Robust troubleshooting capabilities.

· Excellent communication and customer service skills both spoken and written.

· Excellent interpersonal skills that include teamwork, respect, courtesy, tact and discretion.

· Excellent time management and prioritizing skills

· Customer-oriented skills in a service environment.

· Able to work well under pressure.

· Able to discuss complex technical issues with customers

· Able to set up and drive action plans

· Demonstrated ability to meet commitments.

· Comfortable communicating in English, both verbally and in writing

· A valid driver's license

You're out to reimagine and reinvent what's possible—in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what's next. We're in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP's commitment to diversity, equity, and inclusion – it's just who we are. From the boardroom to the factory floor, we create a culture where everyone is respected and where people can be themselves while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you're more innovative and that helps grow our bottom line. Come to HP and thrive!

Services

Schedule - Full time

Shift - No shift premium (France)

Travel - 75%

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal