Field Technical Support Consultant

Field Technical Support Consultant

What a Field Technical Support Consultant does at HP:

• Apply advanced technical knowledge to operate one or more technology areas (E.g. Audio Video Communication, Unified Communication & Microsoft/ Zoom Rooms).
• Integrate technical knowledge and business understanding to create problem solutions for customers.
• Resolve single and cross technology incidents independently.
• Work with team members to resolve unusually complex or cross-technology incidents.
• Proactively and reactively look for solutions to prevent problems from occurring in the team/ technology area.
• Apply Poly HP solutions to meet highly complex customer needs.
• Identify additional services that could lead to future service revenue growth.
• Build and maintain strong relationships up to senior management level in assigned accounts.
• Lead Customer Expectation management as part of the Business Escalation process.
• Visit onsite to manage Technical/ Business Escalations and troubleshooting if required.
• This role may occasionally need after-business hours support depending upon business requirements.

Individuals who do well in this role at HP, usually possess:

• Bachelor's degree preferred or Associate degree holder (Technical field).
• with 6- 8 years working experience in related fields desired.
• Thorough knowledge of Poly/ Cisco Voice & Video products and services offerings, competition, third-party products, and market trends.
• Broad knowledge of corporate organization, jobs, and policies.
• Comprehensive business, technical, or functional knowledge at an expert level.
• Communicate tactfully with diplomacy up to senior management levels within an organization.
• Apply advanced technical knowledge to operate one or more technology areas (E.g. VoIP or H323 Video, Microsoft Teams Rooms/ Zoom Rooms, Microsoft/ Linux Servers).
• Active listening skills and ability to adjust messages to audience level.
• Problem-solving skills (Proactive, reactive, and creative).
• Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
• Provide suggestions for operational efficiencies.

Services

Schedule - Full time

Shift - No shift premium (Thailand)

Travel - 50%

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

If you'd like more information about HP's EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law