Plumbing Service Manager

Plumbing Service Manager

Under the direction of the Director of Service Operations, the service manager directs the day-to-day operations of the plumbing service department. Additionally, they will create job estimates, assist in scheduling, and manage the revenue of the department. Performs all other duties as assigned.

Responsibilities:

• Provides direction and leadership to the team.
• Facilitates employee hiring, training, and performance evaluations. Administers corrective action as required.
• Ensures training and education on specific tasks and company related functions.
• Facilitates improvement through team involvement.
• Enforces company policies and standards with a high regard for safety standards.
• Resolves customer issues and concerns.
• Develops and maintains effective working relationships with customers, coworkers, contractors, and the public.
• Coordinates with dispatch and other office personnel to optimize schedule and manpower.
• Acquires required permits and authorization for projects.
• Regular jobsite visits.
• Technical assistance to all field and office personnel.

Qualifications:

• Excellent verbal and written communication skills.
• Displays extensive working knowledge of the industry, including installation, service and maintenance of all components and systems.
• Professional appearance always.
• Strong organizational and time management skills.
• Ability to manage multiple projects.
• Ability to manage and lead people in an engaging way.
• Creative problem solving.
• Self-motivated.
• Proficiency in Microsoft Office Suite.
• Valid driver's license and clean driving record.

Requirements:

• Associates Degree in Project Management or plumbing trade.
• Holds all licensing / certifications for plumbing trade.
• Understanding of local and state codes.
• At least 5 years of industry cost awareness or cost preparation.

What to expect in the office:

• Prolonged periods of sitting at desk and working on computer. • Must be able to lift, up to 15lbs at a time. • Able to walk on uneven surfaces and be exposed to a variety of weather conditions while visiting jobsites.