Service Now HRSD Team Lead

Servicenow HRIS Product Manager

Reporting to the Global Head of HRIS, the HRIS Lead, the ServiceNow HRSD Product Manager will own the strategic direction and roadmap for the organisation's HR Service Delivery platform. This role is responsible for defining the vision, prioritising enhancements, and ensuring the platform delivers maximum value to the business. While not directly performing configuration, the Product Manager will oversee governance, guide design decisions, and manage vendor or technical resources to implement solutions aligned with organisational goals.

The role requires strong partnership with HR, IT, and business stakeholders to ensure ServiceNow HRSD supports efficient, scalable, and user-friendly HR services.

Key Accountabilities:

• Define and maintain the strategy and roadmap for ServiceNow HRSD, ensuring alignment with business objectives.
• Act as the product owner and subject matter expert for ServiceNow HRSD capabilities and HR service delivery processes.
• Oversee requirement gathering and solution design, ensuring proposed configurations meet business needs.
• Manage platform governance, including standards, best practices, and optimisation initiatives.
• Prioritise and manage the delivery of enhancements and new functionalities through vendor or technical teams.
• Ensure robust testing and quality assurance processes for all changes.
• Monitor platform performance and user experience; recommend improvements and automation opportunities.
• Stay current with ServiceNow HRSD innovations and industry best practices; advise on adoption of new features.
• Act as the primary liaison between HR, IT, and vendors for all HRSD-related initiatives.
• Provide thought leadership on HR service delivery transformation and process improvement.

Knowledge, Skills & Experience:

• Proven experience in product management or ownership within ServiceNow HRSD.
• Strong understanding of HR processes and workflows (case management, employee lifecycle).
• Ability to define and execute strategic roadmaps and manage complex projects.
• Excellent stakeholder management, communication, and influencing skills.
• Familiarity with data governance, integrations, and platform optimisation.
• Experience with other HRIS platforms (e.g., Workday) is desirable.
• Collaborative, client-focused, and results-driven mindset.