Client Support Adviser

Insurance Broker

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you'll find like-minded people driving change at Howden.

Howden Life & Health are an award-winning specialist life and health broker. Here at Howden, we pride ourselves on doing the heavy lifting. As an insurance broker, we work with a selected panel of insurers, making comparing multiple policies simple and easy. We provide a personalised service, focused on getting to know exactly what our clients want from their insurance cover. We take pride in offering an unrivalled service to our clients and partners.

Requirements:

• Clear communication skills
• Friendly and professional attitude
• Problem-solving skills
• Empathy
• Product/service knowledge - experience of working within the insurance industry – ideally underwriting
• Strong time management
• Attention to detail

Responsibilities:

• Conduct applications (warm transferred over from the sales team) with clients asking about sensitive and important health matters
• Accurately submit the information onto systems
• Provide regular phone and email updates to the client during the application process
• Respond to queries from both clients and insurers in a proactive manner
• React and act to overcome any issues that occur that may prevent the policy for going on risk, working with the Advised Sales Team to support this client through any necessary changes required
• Champion and drive a strong culture of compliance and regulatory principles such as Treating Customers Fairly (TCF)
• Take responsibility for own personal development in terms of understanding the business, regulation, and the insurance industry, acting in accordance with current regulatory procedures, keeping up to date with any changes and sharing this knowledge with colleagues
• As an employee you are required to be aware of the Howden Life & Health data protection policy and in particular your obligation to keep all data safe. The policy requires you as an employee to comply with the provisions of the Howden Life & Health data protection policy and for you to ask for clarification on any point that is not understood
• Any other reasonable tasks and functions that the business deem necessary

6 months Fixed term Contract

Start date - 24th November 2025

Hybrid role - 2 days in the Gloucester office per week

Full time - 39 hrs per week

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application – if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.