Client Services & Sales Representative

Client Services & Sales Representative

Inside Sales Representative – HVAC, IAQ & Plumbing (1 Opening)

We're looking for a motivated and energetic Inside Sales Representative to drive revenue opportunities within our HVAC, Indoor Air Quality (IAQ), and Plumbing service lines. The ideal candidate is passionate about engaging with customers, generating sales activity, and delivering an exceptional customer experience. If you thrive in a results-driven environment and enjoy turning leads into satisfied customers, this role is for you!

Key Responsibilities

• Conduct outbound follow-up and rehash on HVAC, maintenance, and plumbing appointments.
• Make customer satisfaction "happy calls" to ensure service excellence and identify upsell opportunities.
• Revisit open estimates, overcome objections, and schedule follow-up appointments for closing.
• Manage customer communication through targeted campaign mailers, texts, and email outreach.
• Collaborate with service teams to support scheduling needs and maximize revenue opportunities.
• Track performance metrics and CRM data to meet and exceed daily/weekly sales goals.

Qualifications

• Experience in inside sales, call center, dispatch, or customer service role (preferred).
• Strong communication and persuasion skills with a customer-first mindset.
• Comfort working with quotas, performance metrics, and outbound call targets.
• Tech-savvy and experienced with CRM or call management software.
• Highly organized, proactive, and able to multitask in a fast-paced environment.

Compensation:

• $20–$24/hour DOE Plus spiffs, commissions, and bonus opportunities
• Average Total Earnings: $80,000–$150,000 annually
• Opportunities for career growth and continued training
• Great work environment
• Full Benefits – Medical, Dental, Vision, 401k Options

Howard Air

For more than 30 years, Howard Air has focused on providing the latest technology in superior comfort to meet our customers' air conditioning and heating needs. When you join us, you will proudly be a part of an exclusive group of the highest trained and top earning professionals in the HVAC industry. Earn the most you've ever made in the HVAC industry while enjoying flexible work schedules for an unbeatable work/life balance, along with the best tools, equipment, vehicles, and facilities in the industry.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.