Support Associate Level II

Job Summary

The Support Associate Level II provides support to the Government staff by performing various clerical and repetitive manual functions with high attention to detail and accuracy. Essential functions include interfacing with passport applicants, performing data entry, operating scanning equipment, reviewing passport products, processing refunds/reimbursements, generating credit card payments, troubleshooting information, archiving files, updating passport information, serving as a customer interface, assisting with acceptance agent training, maintaining electronic records, preparing applications, contacting applicants, resolving undeliverable mail, communicating with the cashier's office, generating correspondence, and resolving application discrepancies.

Education and Experience

High school diploma or GED and three (3) years of general office experience. Two (2) years of experience utilizing a variety of office software, specifically Microsoft Office (Word, PowerPoint, Excel, and Outlook).

Knowledge/Skills/Abilities

Must meet all qualifications requirements of the Support Associate Level I. Ability to effectively and politely interface with the public, good data entry skills, and good filing and file retrieval skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

Work Environment

All employees are responsible for their own safety, as well as that of others in the workplace. To help us maintain a safe workplace, everyone must be safety-conscious at all times. This position is performed in a typical office environment. The noise level in the work environment is usually quiet to moderate. The safe use of TAPE equipment, as well as safe practices while on TAPE property, is essential. TAPE will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. EOE, including disability/vets.