Service Operations Manager

Operations Manager-Field Service

Powell's Service Division, located in Southeast Houston, is hiring an Operations Manager for Field Service. The responsibility of the Operations Manager-Field Service is to meet the goals of the assigned business metrics and oversee day-to-day operations of all Domestic Field Services activities.

Essential Responsibilities:

• Meet the safety, financial, quality, and divisional targets for field service operations.
• Supervise and review the performance of all assigned personnel.
• Attract, hire, and develop field service engineers/technicians.
• Smoothly implement company, divisional, and other initiatives, changes, etc.
• Oversee training and continuing education of all assigned personnel.
• Develop career planning for all assigned personnel.
• Explore/develop service offerings to differentiate Powell from other competition.
• Develop testing upgrade/maintenance procedures (documented, Power DB)
• Set performance goals and perform yearly evaluation of all assigned personnel.
• Review warranty requests for investigation and resolution.
• Support and review pertinent Service sales inquiries/quotations and assist with technical requirements.
• Provide remote technical support and guidance for internal and external customers.
• Determine equipment and personnel requirements for complex projects

Minimum Qualifications:

• BS Degree in Mechanical or Electrical Engineering (preferred).
• Minimum 5 years of experience in an electrical service industry environment/Military Electrical Power.
• Minimum 3 - 5 years of experience in a leadership role

Skills, Abilities & Other Requirements:

• Understanding of P&L and other financial reports.
• Outstanding verbal and written communication skills.
• Manage, direct, and lead employees to meet the specific goals focus on process, quality, costs and safety metrics.
• Promote, support, and foster growth of reports.
• Improve cost center efficiency.
• Provide technical support to internal and external customers.
• Knowledge of electrical theory, power distribution equipment, electrical and mechanical test equipment, and standards within the electrical industry (i.e. IEEE, ANSI, NETA, etc).
• Ability to interpret test results and make recommendations to customers.
• Ability to prioritize and manage multiple tasks simultaneously.
• Understanding of financial impact of effective inventory management.
• Strong analytical skills.
• Results oriented, flexible, empowering, and entrepreneurial leadership style.
• Must be responsible and dependable. Leads with integrity and courage.
• Strong interpersonal skills.
• Must have demonstrated excellent leadership skills.
• Attend in house and outside training sessions.
• Attend local professional associations.
• Learn policies and procedures, work instruction, ISO policies, Safety Rules and Regulations, and vendor products.
• Must have current valid driver's license with a clean record.
• Skilled with Microsoft software such as Excel, Word, and Outlook.
• Skilled with Oracle (preferred).
• Skilled with Power DB (preferred).
• May require up to 50% travel.

Working & Environmental Conditions:

Working Environment: The employee typically performs duties in both a manufacturing shop and in a normal office environment. There will be exposure to the elements of our shop. Additionally there may be some work performed in the field with exposure to construction sites or active customer facilities.

It is the policy of Powell Industries to promote safe working conditions for ALL employees, to make available where necessary special equipment to protect employees against specific hazards, to reduce accidents through prevention programs and to establish rules that are designed for the safety of all. It is the responsibility of each employee to adhere to this policy, as well as to observe all safety practices and exercise every precaution for the safety of accidents.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to routinely finger, handle, feel, carry or operate objects, tools or controls and reach with hands and arms. Some of these objects may weigh up to 50 pounds. The employee frequently is required to stand; talk or hear; walk; sit. Specific vision abilities required by this job include close vision and the ability to adjust focus.

More Information: This job description outlines the essential functions of the job and does not contain a comprehensive list of all possible responsibilities, tasks, and duties.

Powell's culture has and will always be founded in our "can do" attitude. If we can imagine it, we can do it. Become a part of our story and let us help you write yours. Hard work pays off in all our teams, with opportunity for advancement and promotion without sacrificing work-life balance. Successful candidates must have a legal authorization to work in the United States on a full-time basis, with only those candidates selected for interview contacted. Powell offers comprehensive health insurance for you and your family, 401k savings, annual bonus potential, generous paid time off, professional development opportunities, company-sponsored wellness programs, and a collaborative work environment. EOE Protected Veterans/Disability If you need an accommodation in the hiring process, you may contact 713.378.2685.