AW Account Manager

AW Account Manager

CSC ServiceWorks is a leading provider of commercial laundry and air-vending solutions across the U.S. and Canada. With nearly a century of experience and over one million machines in operation, we serve 40 million consumers each year through innovative technology, reliable service, and trusted partnerships. Our 2,300+ team members support industries from multi-housing and universities to convenience and hospitality, driven by our values of trust, respect, and integrity, and a shared commitment to making things work for our clients and communities.

Overview

Are you a relationship builder who thrives on connecting with clients and driving results? As an AW Account Manager, you'll be the trusted partner for our customers, meeting with them in person 3–4 days per week, collaborating over the phone, and helping them maximize the value of our services. You'll also represent our brand at monthly industry and after-hours events, engaging with associates and expanding your professional network. In this role, you'll manage existing accounts, uncover new opportunities, and work closely with internal teams to deliver a seamless customer experience. It's the perfect balance of independence, travel, and strategic impact, giving you the chance to grow both your client relationships and your career. This position blends account management with new business development, with incentives and commissions tied to your success in both areas.

Visit customers and prospects in your assigned territory and maintain regular phone contact.

Manage existing accounts to increase revenue and expand customer relationships.

Build meaningful relationships with both on site and regional customers.

Drive penetration within existing customers, drive adoption with new customers.

Understand customers' needs and match our services to those needs.

Develop and implement sales and marketing plans for your accounts.

Collaborate with internal teams—including branches, leasing agents, and operations—to resolve issues and drive smooth execution of services.

Track all client interactions, appointments, and follow-ups in our CRM system.

Monitor industry trends and competitor activity to inform strategies and improve account growth.

Support marketing initiatives, including campaigns, digital outreach, referral programs, and loyalty programs.

Schedule and conduct in-person and virtual meetings with customers to drive retention and satisfaction.

Other duties as assigned.

Benefits & Perks

Work Life Balance!

75% Employer Contribution to Medical, Dental, and Vision Insurance

Health Savings Account with Employer Contribution

Year-round Work & Paid Training

Company Paid Life, Short-term, and Long-term Disability Insurance

401k with Generous Company Match

Paid Time Off (PTO) & Holiday Pay

Flexible Spending & Health Savings Account

Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!

Education Reimbursement Program

Paid Employee Referral Program

What We're Looking For

Ability to pass pre-employment screening

Proven account management experience with a track record of building long-term client relationships

Sales and business development skills, including identifying opportunities and driving revenue growth

Customer-focused mindset with a commitment to delivering exceptional client experiences

Territory management experience and comfort traveling within a designated area to meet clients in person

Excellent communication skills, both written and verbal, for phone, email, and in-person interactions

CRM proficiency, including maintaining accurate client data, scheduling appointments, and tracking interactions

Strong problem-solving and conflict resolution abilities to address client concerns and collaborate with internal teams

Experience supporting marketing initiatives, referral programs, and client communications

Knowledge of in-home services, competitive landscape, and pricing strategies (preferred)

Strong organizational skills with the ability to plan, prioritize, and manage multiple accounts efficiently

Ability to pass pre-employment screening, including background checks and drug testing

Independent and self-motivated, able to manage schedule and drive results without constant supervision