Vessel Operations Manager - Alcatraz Cruises

Vessel Operations Manager - Alcatraz Cruises

Hornblower is seeking a Vessel Operations Manager for our Alcatraz operation in San Francisco. This person will be adaptable, dynamic, and embody Hornblower's RESPECT Service System.

About the Opportunity:

The Vessel Operations Manager will manage captains and vessel crew, lead training and provide feedback for evaluation of crew performance. They will ensure that all company policies and values are demonstrated and followed by marine crew. The Vessel Ops Manager ensures safe and efficient operations for Alcatraz Island service and will help create and improve system processes and assist on special projects.

Essential Duties & Responsibilities:

• Directly supervises the marine crew in all areas of Marine Transportation Safety, Security, and Training.
• Coordinates training drills and ensures training talks are completed in a timely manner.
• Conducts safety checks throughout operations, checking life saving equipment, vessel engineering, and all PPE is stored and maintained properly.
• Handles weekly documentation checks of all logs, licensing information and safety training records.
• If serving as the Master in Navigational Command, operates the vessel with due regard for proper Standards of Watch Standing and Wheelhouse Resources Management in accordance with the practice of good seamanship.
• Routinely inspects all areas of the vessel for unsafe conditions, performs accident investigations, and makes safety announcements to ensure the safety and comfort of the crew and passengers.
• Ensures Captains are routinely conducting Watch Quarter Station Bill Emergency Drills in accordance with US Coast Guard regulations and conducts Safety Meetings in conformance with Alcatraz City Cruises policy, to always ensure a routinely efficient and safe operation of the vessel and the proper use of equipment during any possible onboard emergency.
• Maintains Vessel Operations and Maintenance Logs, and all other Ship's Business records.
• Prepares vessels for COIs.
• Purchasing and Invoicing.
• Assist and coordinate with Maintenance and Engineering Departments.
• Create and improve current systems and processes
• Responsible for creating, maintaining, and organizing documentation and records.
• Assist in shipyard as needed.
• Use and help others use Vessel Vanguard
• Help develop training programs and create training manuals
• Additional duties as assigned

Requirements & Qualifications:

• 2+ years of management experience preferred
• U.S. Coast Guard Inland Masters (100 ton) or equivalent
• Proficient in Microsoft Suite
• Possess and maintain a current California driver's license and satisfactory driving record
• TWIC Required
• Customer service experience is helpful
• Knowledge of foreign language is helpful

About Us:

Hornblower's passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies Hornblower's mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.