Supervisor - Order Processing & Customer Service - Corporate Office (austin, MN)

Supervisor - Order Processing & Customer Service - Corporate Office (Austin, MN)

Hormel Foods Corporation, based in Austin, Minnesota, is a global branded food company with approximately $12 billion in annual revenue across more than 80 countries worldwide. Its brands include Planters®, Skippy®, SPAM®, Hormel®, Natural Choice®, Applegate®, Justin's®, Wholly®, Hormel® Black Label®, Columbus®, Jennie-O®, and more than 30 other beloved brands.

Responsibilities:

This position reports to our Corporate Manager of Customer Service and will work closely with all other Customer Service Supervisors. The individual may be expected to answer emails on the weekends should an issue occur with a customer order. This person will be expected to take part in an on-call rotation for night and weekend work.

Responsibilities:

• Supervises 8+ hourly Customer Service Representatives.
• Responsible for hiring & training new employees in the area & monitoring work to ensure accuracy.
• Holds responsibility for the accurate entry of sales orders that are not handled by the VMI staff. Accuracy metrics include: item, price, quantity, ship date, and delivery date, among others.
• Enters orders when staff is on vacation or off work. Helps cover for other Customer Service Supervisors when they are on vacation.
• Identifies needs for process change and implementing changes to the Order Entry process and Customer Service responsibilities.
• Responsible for adherence to daily order cutoff and proper handling within the Supply Chain of customer exceptions to order cutoff.
• Responsible for staff involvement in resolving issues involving overage, shortage or damage upon delivery.
• Ensures the team performs exceptional customer service in a timely manner.

Qualifications:

Required:

• 2+ years supervisory experience.
• Experience with Hormel Order Processing (OP)/ Mainframe/Oracle.
• Proven ability to handle a significant amount of detailed work in a fast-paced environment.
• Demonstrated strong problem-solving skills and follow through.
• Excellent customer service and interpersonal skills.
• Applicants must not now, or at any time in the future, require employer sponsorship for a work visa.
• Applicants must be authorized to work in the United States for any employer.

Preferred:

• Bachelor's degree.
• Corporate Logistics experience.

Location: Corporate Office, Austin MN

A comprehensive relocation package to the Austin, MN area will be offered, if required.

At Hormel Foods, base pay is one part of our total compensation package and is determined within a range. The base hiring pay range for the Supervisor – Order Processing and Customer Service position is between $74,325 - $104,050 per year, and your actual base pay within that range will depend upon a variety of factors including, but not limited to, job-related knowledge, skill set, level of experience, and geographic market location.

Benefits: Other components of Hormel Foods' total compensation package includes comprehensive medical, dental and vision coverage, discretionary annual merit increases, bonuses and profit sharing, 401(k) with employer match, stock purchase plan, relocation assistance, paid time off, free two-year community/technical college tuition for children of employees, and more.

Travel Requirements: 10% of the time