Manager Of Export Order Processing And Customer Service

Manager of Export Order Processing & Customer Service

Hormel Foods Corporation, based in Austin, Minnesota, is a global branded food company with over $12 billion in annual revenue across more than 80 countries worldwide. Its brands include Planters®, Skippy®, SPAM®, Hormel® Natural Choice®, Applegate®, Wholly®, Hormel® Black Label®, Columbus® and more than 30 other beloved brands. The company lives by its purpose statement — Inspired People. Inspired Food.™ — to bring some of the world's most trusted and iconic brands to tables across the globe.

Responsibilities:

• Supervises a team of Export Customer Service Representatives who handle the daily supply chain customer service functions necessary to drive success for the Hormel Foods International business.
• Serves as the primary escalation point for complex customer service situations as they arise.
• Understands Hormel policies and business unit functions, to be able to resolve customer inquiries, while doing what's best for Hormel Foods and the customer.
• Ensure all export shipments are compliant with U.S. and foreign government requirements including US government mandated entry of Electronic Export Information (EEI) in the US government Automated Export System (AES).
• Regularly reviews customer service processes to ensure we are being efficient and effective.

Qualifications:

Required:

• 3+ years of experience in supply chain customer service
• Proven experience in successfully managing, leading, and developing a team.
• Strong communication skills.
• Strong leadership skills.
• Strong Excel skills.
• Problem solving and decision-making skills.
• Experience with order processing systems, Oracle preferred.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
• Applicants must not now, or in the future, require sponsorship for an employment visa.

Preferred:

• Demonstrated experience with exports, ordering processing, excel
• International customer service experience
• Bilingual.

Location: Austin, MN – Global Headquarters

A comprehensive relocation package will be provided if needed.

Pay Range & Benefits: At Hormel Foods, base pay is one part of our total compensation package and is determined within a range. The base hiring pay range for this role is between $93,400 - $130,800 per year, and your actual base pay within that range will depend upon a variety of factors including, but not limited to, job-related knowledge, skill set, level of experience, and geographic market location. Other components of Hormel Foods' total compensation package includes comprehensive medical, dental and vision coverage, discretionary annual merit increases, bonuses and profit sharing, 401(k) with employer match, stock purchase plan, paid vacation, FREE two-year community/technical college tuition for children of employees, and more.