Technical/developer Support Specialist

Technical/Developer Support Professional

Tridium, inventor of the Niagara Framework, is the world leader in platform software for building devices to enterprise solutions serving the markets for building control, industrial automation, energy information systems, and IoT applications. Honeywell is seeking a self-motivated and qualified professional to join our Technical/Developer Support team. The qualified candidate will have experience in troubleshooting software used in the energy, security, industrial and commercial automation industries. Experience or knowledge of Niagara/Sedona Frameworks will be a plus but not a must, training will be provided. You will report directly to the Engineering Manager and you will work out of our Richmond, VA location on a hybrid work schedule.

Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F.

Key Responsibilities

• Provide technical and developer support via phone, e-mail and remote access/diagnostics for Niagara based hardware and software solutions.
• Manage priorities and document all support inquiries in the Customer Relationship Management (CRM) database in a clear and concise manner.
• Follow up to ensure issue resolution and customer satisfaction.
• Perform root cause analysis on support incidents. Identify and document issues and trends.
• Apply software maintenance releases and updates for customers via remote access.
• Provide Niagara Developer support. Assist developers in design of appliances and custom applications. Tasks involve reviewing customer code to ensure compliance with Niagara standards and practices. Help developers learn and use Niagara APIs to create the best possible design.
• Create, edit and review technical documentation for new releases and new products. Create and review knowledgeable base content.

Qualifications

You Must Have

• 2 years' experience with technical support or related experience.
• Working understanding Java programming language.
• High school diploma or equivalent.

We Value

• Experience with direct customer service and support including: the ability to communicate and show patience with technical and non-technical customers, active listening and inquiring skills to understand problems, proactively following up with customers to ensure complete problem resolution and customer satisfaction.
• Experience with commercial or industrial control systems.
• Niagara Framework certification/ Experience with Niagara Framework.
• Knowledge of open industrial and commercial controls communication protocols.
• Troubleshooting experience involving Microsoft Windows products, Linux and TCP/IP Networking.
• Experience with mark-up languages such as HTML or XML.
• Experience working with SQL databases.
• Hands-on experience designing websites.
• Experience in graphic art and design.
• Bachelor of Science in Computer Science or Engineering.

Benefits Of Working For Honeywell

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

About Honeywell

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: April 3, 2026.