Tech Support Professional - Phoenix, AZ

Technician Support Professional

As a Technician Support Professional here at Honeywell, you will have the opportunity to leverage your technical expertise to provide exceptional support to our customers. You will resolve complex issues and ensure customer satisfaction through your problem-solving skills and technical knowledge.

You will report directly to our Technical Support Manager, and you'll work out of our Phoenix, AZ location.

In this role, you will impact our technical support operations by delivering high-quality solutions to our customers, thereby enhancing their experience and loyalty towards our products and services.

Responsibilities

KEY RESPONSIBILITIES

• Customer Interaction – Respond promptly and professionally to customer inquiries via phone, email, or chat; act as the first point of contact; gather details to understand issues and provide effective solutions.
• Application Support – Troubleshoot application issues, assist with setup and configuration, provide user training, and escalate complex problems when necessary.
• Website Support – Guide users through navigation, ensure content accuracy, report technical issues, and support updates of online resources.
• Troubleshooting – Diagnose and resolve technical issues using appropriate tools, document steps for reference, and recommend long-term solutions.
• Team Collaboration – Share knowledge, participate in team meetings, and contribute to ongoing training and skill development.
• Reporting & Documentation – Maintain accurate logs of customer interactions, prepare reports on recurring issues, and support improvements to service strategies.
• Customer Feedback – Collect and relay customer feedback to management and assist in creating FAQs and support documentation for common inquiries.

Qualifications

YOU MUST HAVE

• A minimum of 2 years of proven experience in technical support or a similar role.
• Expertise in relevant technologies and products.
• Strong problem-solving and analytical abilities.
• Experience with troubleshooting and resolving complex technical issues.
• Familiarity with various technical support tools and software.

WE VALUE

• Bachelor's degree in Engineering or a related field.
• Expert technical knowledge and subject matter expertise.
• Strong leadership and mentoring skills.
• Ability to drive innovation and continuous improvement.
• Results-oriented approach and ability to meet business objectives.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Job Info

Job Identification 137788

Job Category Customer Experience

Locations 1944 E Sky Harbor Circle, Phoenix, AZ, 85034, US (Hybrid)

Hire Eligibility Internal and External

Relocation Package None

US Person Due to U.S. export control laws, candidates must be U.S. citizen, U.S. permanent resident, or have protected status under asylum or refugee.