Field Service Supervisor - Albany, NY

Field Service Supervisor

As a Field Service Supervisor here at Honeywell, you will apply your leadership skills to drive team performance and customer service delivery levels. You will ensure engagement in new opportunities for market penetration, team deployment and sales growth through close collaboration with the dedicated account manager. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve reporting procedures and collaborate with the district Senior FSS on financial results, targets and budgets and administer the New York State purchasing contract. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholders. You will act as mentor to train and develop future leaders.

You will oversee the team supporting a key customer, the Office of General Services, New York State, based in Albany NY. This is a hands-on role pivotal in the successful delivery of services to OGS and other State agencies in and around the capital district and New York state.

Responsibilities

KEY RESPONSIBILITIES

• Supervise team activities and performance while maintaining hands on delivery activities
• Develop team and team members
• Identify opportunities for operational improvement through performance and business growth
• Assign and supervise service, spot and project work
• Collect, reconcile and report operational metrics to the SFSS and the customer liaison

Qualifications

YOU MUST HAVE

• Demonstrated ability to operate independently and collaborate with key stakeholders.
• 2 years of contract or project experience including financial oversight.
• Excellent communication skills with customers, leadership and peers.

WE VALUE

• Technical certificate in the electrical, controls or IT related field or 5 years of experience working in HVAC, fire alarm and/or security systems domain.
• Previous sales or customer success experience.
• Demonstrated ability to influence at varying levels across the organization.
• Ability to use experience to appropriately apply the established standards.
• Demonstrated ability to effectively lead and develop a team.

ABOUT HONEYWELL

Honeywell International Inc. invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

THE BUSINESS UNIT

Honeywell Building Automation is a global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

Required Skills

• Field Service Management
• Problem Solving Techniques

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Job Info

• Job Identification 147827
• Job Category Customer Experience
• Posting Date 05/22/2026, 06:52 PM
• Job Schedule Full time
• Locations 14 Columbia Circle STE 103, Albany, NY, 12203, US
• Hire Eligibility Internal and External
• Relocation Package None