Patient Support Specialist - Remote Eligible
Honeydew
Patient Support Specialist
Are you passionate about helping people navigate their healthcare journey? Do you thrive in a dynamic environment where you can make a real difference? Join our team as a Patient Support Specialist and be part of a mission-driven organization dedicated to improving patient outcomes and providing exceptional care.
Honeydew is transforming skincare by making it accessible and affordable for everyone. Our team is dedicated to providing compassionate, personalized care to help patients achieve their skin health goals. We're seeking a highly organized and attentive Patient Support Specialist to join our team and be a vital part of our mission!
Job Description
Our Patient Support Specialists answer calls from patients, labs, and pharmacies, directing inquiries to the appropriate departments and scheduling appointments. They also assist patients via live chat on Honeydew's website, providing information and addressing concerns about treatments, appointments, and general inquiries.
Schedule: Monday–Friday, 9:00 AM–5:30 PM EST
Responsibilities
Provide exceptional customer service to all incoming callers, addressing questions, concerns, and requests promptly and courteously.
Develop a deep understanding of our products and services to effectively answer inquiries and provide accurate information.
Listen attentively to patient concerns, troubleshoot problems, and escalate issues to appropriate departments when necessary.
Maintain detailed and accurate records of patient interactions, including inquiries, complaints, and resolutions, in our CRM system.
Qualifications
Previous experience in customer service or call center roles preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to remain calm and professional under pressure.
Proficiency in basic computer skills.
Benefits
Opportunity to make a meaningful impact on patients' lives
Join a mission-driven, innovative team dedicated to transforming skincare
Comprehensive healthcare benefits (medical, dental, vision)
401(k) with company match
Monthly technology stipend
Paid time off and paid holidays
Supportive, collaborative team culture
Pay: $17.00 per hour