IT User Support Specialist

What Makes a Honda, is Who Makes a Honda

Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future!

Job Purpose

The Line Support Technician is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and escalate to appropriate support group if and when incidents occur. While also applying analysis and design techniques, and expert knowledge of the systems deployed therein, to solve business problems using information technology solutions.

Key Accountabilities

• Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems
• Oversee the daily execution of operational processes by team in support of production environment
• Support projects such as technology upgrades/implementations of Tier 1 computer systems
• Shift flexibility (Delivery face for IT to Plant Leadership)
• Providing training, support and mentorship to contract team members
• Provide leadership during IT incidents that impact production in line control systems and oversee the triaging of an event to restore production and minimize downtime
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Prioritize and track deliverables, manage project timelines, deadlines, and requests

Qualifications, Experience, and Skills

Minimum Educational Qualifications

Completed post-secondary education in Computer Science or equivalent related experience

Minimum Experience

3+ years of experience

Other Job-Specific Skills

Experience supporting computer applications and end-user computing devices

Experience supporting Windows 7/10, Active Directory, LAN/Networking

Experience using MS-Office, and problem ticketing applications

Experience executing processes on an AIX/UNI

Experience managing 3rd level support calls (Level 2)

Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices

Preferred general functional knowledge of GALC/ALC systems and associated business processes/systems

Ability to follow and document processes

Ability to adapt/learn in a changing environment

Experience with general IT processes and development methodologies

Solid analysis, proven problem solving and decision-making skills

Shift coverage (Delivery leader for IT with Plant Leadership on off shifts when covering)

Demonstrated leadership experience in an IT Role

Total Rewards

• Competitive Base Salary
• Regional Bonus
• Manager Lease Car Program
• Industry-leading Benefit Plans
• Paid time off
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance

Career Growth

• Advancement Opportunities
• Career Mobility
• Education Reimbursement
• Training and Development Programs

Additional Offerings

• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Tuition Assistance & Student Loan Repayment
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.