District Parts & Service Sr. Specialist I

Job Purpose

This position reports to the Hoffman Estates, IL Zone Office but will cover the Territory of Minnesota.

Parts & Service Field Operations group provides dealer consulting and support to the Honda/Acura dealer network. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM is the dealer's point of contact for all parts and service-related activities. The DPSM works to identify specific gaps between AHM objectives and actual dealer performance in the areas of: Overall Customer Satisfaction, Reduction of Oil Change Time through implementation of Express/Accelerated Service initiatives, Respect for the Customers Time, Honda/Acura Genuine Parts and Accessory sales, Customer Pay Repair Order growth, dealership advisor/consultant and technician training completion, as well as improvement of recall completion rates. The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key objectives. This support includes but is not limited to: Participation in Honda/Acura programs, policies,

Key Accountabilities

• Achievement of assigned Parts Sales Objectives
• Achievement of assigned Customer Satisfaction Respect For Time Objectives
• Achievement of Oil Change Service Time of <60 Minutes Honda / <65 Minutes Acura
• Achievement of Overall Customer Satisfaction Objectives
• Achievement CPRO Objective – 1.5% Increase
• Achievement of Accessory Sales Objectives
• Achievement of Training Certification Objectives
• Achievement of Assigned Recall Completion Objective

Qualifications, Experience, & Skills

• Bachelor's degree in Business, Marketing, Automotive Technology, or equivalent work-related experience
• Minimum 5 years of auto parts and service wholesale and/or retail experience
• Automotive service wholesale and/or retail experience strongly preferred
• Knowledge of OEM automotive warranty policies and procedures preferred
• Understanding of financial statements and accounting concepts
• Demonstrated sales ability
• Strong communication, analytical, business planning and organizational skills
• Highly developed customer relations skills
• Proficiency in MS Office applications (Word, Excel, and PowerPoint)
• Familiarity with using web-based software and smartphone applications
• This position requires frequent travel and possibility of relocation