Operations Manager

Operations Manager

HomeWell Care Services is seeking a detail-oriented and proactive Operations Manager to oversee the daily operations of our growing home care agency. This role is ideal for someone who thrives in fast-paced environments, excels at problem-solving, and is comfortable supporting both clients and caregivers directly. The Operations Manager will oversee staffing, scheduling, client documentation, and caregiver communication to ensure smooth operations and high-quality care. Flexibility is important, as occasional evening, overnight, and weekend coverage may be required.

HomeWell Care Services is a trusted home care agency providing compassionate, non-medical in-home care for seniors, older adults, and individuals with disabilities. Our mission is to improve quality of life by offering personalized care that supports independence and dignity.

Key Responsibilities Operational Leadership

• Oversee daily office operations to ensure efficient workflows and adherence to processes
• Manage the recruiter and scheduler to maintain fully staffed, high-performing teams
• Make hiring, termination, and performance decisions for administrative and caregiver staff
• Assist with urgent shift coverage when needed, including evenings, overnights, and weekends

Client & Caregiver Services

• Ensure client care plans are current and services meet individual needs
• Review care logs and promptly address concerns with clients or caregivers
• Handle client and caregiver concerns with professionalism and compassion

Administrative & Compliance

• Maintain accurate client and employee documentation, including intake forms and care agreements
• Ensure compliance with state regulations and agency policies
• Respond to phone calls and emails in a professional, courteous manner
• Assist with reporting, billing, and insurance communication as needed

Success Metrics

Your performance will be measured by:

• Caregiver retention – maintaining a stable, engaged workforce
• Caregiver and client satisfaction scores – delivering consistent, high-quality service
• Scheduling accuracy and coverage – ensuring shifts are filled efficiently and reliably

Qualifications

• 2+ years of administrative or operations experience (home care or healthcare preferred)
• Ability to thrive in a fast-paced environment
• Willingness to occasionally cover evening, overnight, or weekend shifts
• Strong organizational, multitasking, and time-management skills
• Excellent communication, customer service, and conflict-resolution abilities
• Proficiency in Microsoft Office and scheduling/care management software
• Knowledge of home care regulations and best practices is a plus
• Previous caregiving experience is beneficial but not required
• High school diploma required; Associate's degree or higher preferred

Why Join HomeWell Care Services?

• Direct Access to Leadership – Report directly to the Owner and have influence over daily operations.
• Hands-On, Team-Focused Culture – Join a team that values flexibility, collaboration, and a "roll-up-your-sleeves" attitude.
• Recognition & Rewards – Performance-based bonuses and appreciation programs.
• Inclusive, Collaborative Environment – Every contribution is valued and recognized.

Schedule & Work Environment

• Full-time, exempt position
• Monday–Friday, 7:30 a.m.–4:00 p.m. with flexibility for periodic evening, weekend and on-call needs
• Local travel to client homes in St. Louis, MO and surrounding areas

If you have the leadership skills, passion for senior care, and drive to make a difference, we want to meet you! Apply today to join HomeWell Care Services and help us provide the best home care in St. Louis. Your next career move starts here, and the people we serve are waiting for you.