Home Care Operations Manager

Home Care Operations Manager

The Home Care Operations Manager supports the daily operational heartbeat of HomeWell Care Services. This role blends HR coordination, scheduling, caregiver support, administrative workflow, and care operations oversight to ensure clients receive exceptional service and caregivers feel supported, engaged, and set up for success.

This position manages the flow of information between clients, caregivers, and leadership; maintains accurate and compliant records; and ensures that care delivery runs smoothly, efficiently, and in alignment with HomeWell standards.

Benefits

Competitive salary, opportunity for advancement, paid time off, training & development.

Company Description

HomeWell Care Services provides a holistic and personalized approach to home care, tailored to meet each individual's unique needs. Our goal is to deliver qualified and compassionate professional assistance, ensuring comfort and peace of mind for our clients. By focusing on fostering independence, we help individuals live a safe and fulfilling life in the comfort of their own homes.

Minimum Qualifications

High school graduate. Two years of related experience; knowledge of home care, healthcare, scheduling, HR, or administrative operations. Strong written and verbal communication skills with a customer-service mindset. Must possess exceptional organizational skills and follow-through and be comfortable utilizing various technologies and computer programs. Able to exercise initiative, problem solve and apply sound judgment. Able to work under pressure and manage multiple demands simultaneously. Must present a positive and professional business image. Must pass a criminal background check.

Essential Duties and Responsibilities

Caregiver Engagement & HR Support

• Serve as person of support for caregivers, fostering engagement, appreciation, and retention.
• Assist with onboarding tasks, credential tracking, training compliance, and maintaining up-to-date caregiver files.
• Communicate staffing trends and needs to the Administrator to support recruitment and workforce planning.

Administrative & Operational Support

• Support general office operations, including answering phones, responding to inquiries, and assisting with client intake processes.
• Document client and caregiver updates, incidents, and communications in the CRM in a timely and accurate manner.
• Assist with quality assurance efforts by monitoring care delivery, gathering feedback, and escalating concerns.
• Contribute to refining operational workflows, policies, and best practices.
• Provide backup support for other administrative or operational tasks as needed.

Scheduling & Care Operations

• Coordinate and maintain accurate client schedules, matching caregivers whose skills and availability align with client needs.
• Communicate new assignments, schedule changes, and care updates to caregivers and clients.
• Monitor shift attendance, late/missed clock-ins, and follow up promptly to ensure continuity of care.
• Review completed shift logs, reconcile discrepancies, and escalate payroll or billing concerns as needed.
• Track caregiver hours to prevent unnecessary overtime and notify the Administrator when overtime is required.
• Maintain accurate client and caregiver records, documentation, and care notes in the agency CRM.

This is a primarily sedentary position requiring regular use of a computer and telephone.

Reports directly to the Owner/Operator.

Position type & expected hours of work: full time.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or be assigned at any time with or without notice. Our licensure with the State Department of Health is pending; client services will begin once approved.