Operations Coordinator

The Deal Saver

At Home Genius Exteriors, we don't just set appointments—we protect them. As an Appointment Experience Specialist, you'll play a key role in turning qualified leads into closed deals—ensuring every opportunity is set up for success. You'll ensure every scheduled appointment is solid, confirmed, and ready to roll for our outside sales reps (Home Remodeling Experts).

This isn't your average confirmation gig. This is about quality with purpose—every dial should move the needle. You'll make sure homeowners are fully prepared, aligned, and excited to meet with us. And when a customer is on the fence? You'll use your passion, purpose, and people skills to save the day—and the appointment.

What You'll Do:

• Confirm scheduled appointments through outbound calls and texts with a focus on clarity, accuracy, and engagement.
• Overcome hesitations - demonstrate your strong negotiation skills—saving appointments from slipping through the cracks.
• Inject energy and confidence into every interaction, leaving customers reassured and looking forward to the appointment.
• Support in raising the bar on appointment quality- by communicating with appointment setters and offering valuable feedback.
• Re-engage canceled or missed appointments with optimism and strategy—turning "not now" into "let's make it happen".

This Role Is Perfect If You:

• Thrive on fast-paced communication and can build rapport effortlessly.
• See a "maybe" as a challenge—not a defeat.
• Are passionate about people, motivated by goals, and driven by outcomes.
• You enjoy bringing a little order to the madness and catching the small stuff before it snowballs.
• Want to be part of a company that's growing fast—and taking you with it.

What You'll Need:

• Phone presence that's confident, warm, and clear (conversational, not just someone who can read the script!)
• Strong attention to detail and a knack for spotting issues early to keep appointments on track.
• Must have experience with home improvement confirmation
• Reliable, coachable, and committed to crushing team goals.
• A sense of humor and a healthy dose of grit—we work hard and have fun doing it.

What's In It For You:

• Competitive hourly rate + performance bonuses
• In-office team environment with upbeat energy and supportive leadership
• Clear path to growth—this is a department that is vital to the success of the organization.
• We will grow with the business.
• Weekly recognition, fun contests, and team celebrations
• Comprehensive benefits package — including Health, Dental, and Vision

If you're ready to help us lock in appointments, reduce fallout, and raise the bar, we'd love to hear from you. Apply today and become the glue between appointment setting and sales at Home Genius Exteriors — where strong performance leads to real rewards!