Rental FIELD OPS Manager

Rental Field Operations Manager

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Must reside within Detroit, Cleveland, or Upstate NY and Surrounding Areas

Position Purpose

The Rental Field Operations Manager (RFOM) is the acting operational leader within their assigned region. The goal of the RFOM is to increase operational performance and profitability in their assigned regions. The RFOM leads their team through influence to excel in all safety measures, excellent customer service, and operational metrics. The RFOM does this by ensuring their team is knowledgeable, empowered, and efficient, so as to keep all associates and customers safe, and fleet rent ready.

Key Responsibilities

• Drives overall operations of the region, including personnel management, equipment maintenance and repair, rental performance of the fleet, Home Depot store and associate relationships, equipment delivery, revenue and expense control, and any other key performance areas as defined by the Regional Rental Manager or Divisional Leader.
• Supports Regional Rental Manager with the hiring and training of support staff.
• Evaluate operational success through the lens of taking care of our customers. Manage regional brand awareness by building and bridging the relationships with districts, stores, and field rental team associates.
• Manages equipment maintenance and repair for the region, ensuring that all fleet in assigned stores is properly maintained to maximize the rental-readiness and utilization of the equipment.
• Promotes a safety culture through appropriate training, positive behaviors, communication and decisions.
• Manages operational compliance of all tech work performed in the region, including store inspections, lift inspections, preventative maintenance, equipment repairs, equipment deliveries, and new equipment deployment.
• Maintain regulatory compliance
• Ensure technicians are executing tasking of down equipment and open inspections.
• Ensure quality service to all HD Rental customers by driving sales and customer service behaviors with all associates and proper execution.

Direct Manager/Direct Reports

• This position reports into the Regional Rental Manager (RRM)
• This role has up to 30 direct reports.
• This position may require overnight travel 50%

Travel Requirements

• Typically requires overnight travel more than 50% of the time.

Physical Requirements

• Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

Working Conditions

• Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

Minimum Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• This position is very active and requires standing and walking daily. Employee is required to talk and hear. Driving for extended periods of time. Working conditions may include working indoors and outdoors in cold, hot and damp areas. The physical demands described here are representative of those that must be done by an employee to successfully perform the essential functions of this role.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Preferred Qualifications

• Associates Degree or higher preferred, must have High School Diploma or GED / Technical or Trade School
• Three (3+) years or more of management experience, rental industry experience is a plus.
• Demonstrated leadership skills with the ability to performance manage a team.
• Ability to respond to common inquiries or complaints from customers, doing what is necessary to exceed customer expectations, and optimize and grow the business.
• Ability to work collaboratively with store level and field level colleagues in order to create the best customer experience possible.
• Effective verbal and written communication with managers, customers and peers.
• Ability to interpret financial statements and performance reporting, define problems, collect data, establish facts, draw valid conclusions and make appropriate operational changes in response.
• Working knowledge of key categories of rental equipment, including basic applications, features, benefits and safety issues.
• General knowledge of equipment maintenance and repair, including gas and diesel engines, hydraulics and electrical systems.
• Proficient in the use of MS Office products and technology ie: smart phone, laptop, tablet, desktop.
• Valid driver's license for the state in which you live and work.
• Good driving record.

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.

Preferred Education

• No additional education

Minimum Years of Work Experience

• 3

Preferred Years of Work Experience

• No additional years of experience

Minimum Leadership Experience

• None

Preferred Leadership Experience

• None

Certifications

• None

Competencies

• None