Director Field Execution Services - Remote Eligible

Director, Field Execution - Services

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The purpose of the Director, Field Execution - Services is to provide strategic leadership and direction for HDE and HDI businesses process improvement. The associate will be responsible for the sustainability of field processes and driving process improvement initiatives. This includes developing a governance strategy and tool for pushing communications and projects to the field, with the goal of streamlining and simplifying the process for the field and reducing touch-points. Additionally, this includes measuring field performance and consistent execution of processes and projects through development of a leadership checklist/survey utilized for branch visits. The aggregation of this information will be used to further improve processes and execution. Associates in this role will oversee development of Standard Operating Procedures (SOPs) and building processes to ensure consistent execution. This will span all operational processes, including compliance, workforce management, financial performance, customer satisfaction, and accuracy. The Director, Field Execution - Services will partner and serve as the consultant to field teams to drive quality field implementation and evaluating delivery excellence and capabilities of key initiatives. Associates in this role will be responsible for Oversight and direction of the roll-out and implementation of solutions related to strategic initiatives - providing leadership and strategy guidance cross-functionally to the General Manager and Divisional leaders, Sales leader, Product Management, Contact Center, Marketing, Merchandising, HR, Learning & Development, Compensation, and Finance. The associate in this role will oversee field resources assigned to support the HDE and HDI divisions with tactical activities such process-related problem resolution, as well as supporting change management.

Key Responsibilities:

40% Develop and execute strategy for governing communication and projects rollouts to the field, with the goal of streamlining/simplifying the process and reducing touch-points. Measure field performance and consistent execution of processes and projects through development of a leadership checklist/survey for branch visits.

40% Support operational process improvement initiatives including mapping key existing processes, designing improved future-state processes; provides leadership and strategic guidance.

10% Oversee development of Standard Operating Procedures (SOPs).

10% Oversee field resources assigned to support the HDE and HDI divisions with tactical activities such process-related problem resolution, as well as supporting change management.

Direct Manager/Direct Reports:

This position typically reports to Sr. Director, Operations and Transformation, HDE & HDI.

This position has 5-10 direct reports.

Travel Requirements:

Typically requires overnight travel 20% to 50% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Preferred Qualifications:

9 plus years' experience in field or related field

Project management and/or consulting background

Experience building teams and managing direct reports

Experience and knowledge of field operations, installation processes and the home services industry

Experience with change management and driving consistent execution and accountability

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

No additional education

Minimum Years of Work Experience:

8

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

Demonstrated leadership and management skills

Proven ability to manage positive business partnerships, work collaboratively with cross-functional teams and influence others

Possesses process improvement, financial analysis and general analytical skills

Proven ability to communicate, in writing or verbally, to audiences at varied levels

Exceptional relationship building, influencing, communication, and presentation skills

Demonstrated ability to present complex terminology to diverse audiences at various levels (including executive leaders)