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Payroll Support Representative (hybrid)
Educate customers on payroll product features and best practices to enhance their experience.
DenverHouston
Junior
3 weeks ago
Homebase
Personalized rent-to-own real estate financing using technology in SEA
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✨ About The Role
- The Payroll Support Representative will deliver excellent customer support services via phone, email, and chat.
- Responsibilities include assisting clients with payroll-related inquiries and troubleshooting technical issues.
- The role requires keeping accurate records of customer interactions and collaborating with internal teams to convey customer feedback.
- The candidate will educate customers on the features and best practices of the payroll product.
- The position involves striving to exceed customer expectations and contributing to overall customer satisfaction and retention goals.
âš¡ Requirements
- The ideal candidate should have at least 2 years of customer support experience, preferably with a focus on payroll support or implementation.
- A strong understanding of payroll fundamentals is essential for effectively assisting clients with their inquiries.
- The candidate should be technically proficient and able to quickly learn and navigate new software applications.
- Excellent communication skills, along with a friendly and professional demeanor, are crucial for providing exceptional customer service.
- A genuine passion for helping small businesses succeed will contribute to the candidate's success in this role.
About Homebase
Personalized rent-to-own real estate financing using technology in SEA