Main Shop Service Supervisor

Main Shop Service Supervisor

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell, rent, and service a wide-variety of equipment including large and small construction tractors, forklifts, and prime/stand-by-power generation. This position is located in Pleasant Grove, CA.

Bring your leadership to your forever home where your work makes a meaningful impact. This is an opportunity to lead a skilled team in a well-established shop where careers are built to last. Holt of California is known for its strong culture of teamwork, internal growth, and long-term employee success. In this role, you oversee operations in the Earthmoving Main Shop, ensuring quality work, safety, and customer satisfaction every day. It's a chance to use your leadership, technical knowledge, and problem-solving skills in an environment where people take pride in their work and the company supports their growth.

Shop Service Supervisor - Job Duties

• Coordinate daily shop operations and work assignments
• Directly supervise 7 to 15 employees, carrying out all supervisory responsibilities including hiring, training, planning, assigning work, evaluating performance, rewarding, disciplining, and resolving employee issues
• Communicate status of all work in process with customers
• Control operating costs including chargeable time, policy, rework, and other shop expenses, maintaining less than fifty percent chargeable time
• Evaluate skill levels of shop trainees and work with foreperson to align jobs with training steps
• Evaluate all employees and provide feedback
• Interpret and enforce company policies and procedures including Safety, Employment, Warranty & Rework, and Shop policies
• Provide technical support as needed
• Collaborate with the Service Manager on changes in working conditions, efficiency improvements, safety goals, motivation plans, strategy planning, and budgeting
• Ensure customer satisfaction through quality service and communication
• Monitor work in process to meet labor and parts estimates
• Work with Product Support Sales Representatives (PSSRs) on accurate estimates and quotes
• Assist the Service Manager on large repair estimates considering all variables
• Support the Technical Communicator with technical issues or manufacturer questions
• Provide back-up support to service dispatch and field technicians

Shop Service Supervisor - Required Experience & Education

• Prior experience leading or managing a team
• High school diploma or general education degree (GED)
• Five years of related experience and/or training, or equivalent combination of education and experience
• Valid California driver's license Class C or higher with a clear DMV driving record
• Prior experience with product sales or supervision in a leadership role

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk and hear. The employee is frequently required to stand. The employee is occasionally required to sit; use hands and fingers, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee will regularly work near moving mechanical parts and occasionally work in outside weather conditions and exposed to wet and/or humid conditions. The noise level in the work environment is usually loud.

Compensation

Wage Range $85,000 to $95,000 Annually. Wage depends on knowledge, skills and ability to perform the responsibilities of the job.

Why Work at Holt of California?

Competitive hourly rate of pay with excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development.

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.