Sales Support Specialist 3

Job Title

At Hologic, we're an innovative medical technology company that enables healthier lives everywhere, every day. We are also a company that prospers and grows, which is why we've been able to expand our offerings to empower even more people and champion women's health.

What to expect:

• Collaborate and build strong relationships with internal teams to support needs of the sales team and their customers. (This position will primarily support West Coast Time Zones)
• Support the Gynecological Surgical Solutions sales team with SalesForce.com navigation, quote creation, revisions, approval inquiries and reporting.
• Serve as the subject matter expert for SalesForce.com quoting by performing new hire quote training, and additional sales rep quote training where needed in the field.
• Participate and engage in product training opportunities and product launches to ensure knowledge is up to date for best supporting our internal and external customers.
• Collaborate with internal partners such as Marketing, Strategic Contracting and Tech Support for new product launches, promotions and training to provide valuable feedback for future enhancements
• Execute order form, bulk buy and promotional one time offers in Salesforce and Oracle
• Respond to customer inquiry overflow from CSR, via phone, fax and email including edits to existing orders, proof of delivery, order status, sales contact information, etc.
• Ensure all auditing requirements are met via documentation attachments within the order and including necessary approvals
• Participate and/or lead adhoc projects focused on continuous improvement.
• Serve as the primary point of contact for a regional Gynecological Surgical Solutions sales teams to facilitate matters related to back-office needs and issues, such as Sales Order look up, Contract/Pricing inquiries, and more.
• Join regional meetings to set expectations for new launches, end of quarter close as well as gain feedback to elevate the sales support output.
• Take ownership and ensure a timely resolution of escalated issues that arise on behalf of the sales rep and their customer.
• Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs

What we expect:

• Superior communication skills – verbal, written and presentational
• Ability to deliver superior customer service utilizing problem solving and conflict resolution strategies
• Must have quality focus, attention to detail and the ability to analyze information to drive solutions
• Must be able to demonstrate good time management and organizational skills, including the ability to multi-task
• Oracle or Salesforce experience desired
• Acute attention to detail and accuracy
• Ability to adapt in a fast paced environment and prioritize with competing deadlines
• Ability adapt easily in a changing environment
• Problem analysis and solving ability
• Willingness to take initiative and make decisions
• Demonstrated strength in achieving great customer experience
• Passion for customer success in a competitive and changing market.
• Solid knowledge of Microsoft Office, especially Word and Excel
• Working knowledge of Oracle R12 preferred and the ability to learn other computer programs a must
• High energy, self-motived, proactive, goal oriented and enthusiastic

Education & Experience:

• Bachelor's degree, or equivalent experience preferred
• Bachelor's Degree OR 1-2 years previous Support Service experience in a fast paced setting

The annualized base salary range for this role is $55,900 to $75,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.