Service Advisor - Land Rover Raleigh

Service Advisor

Land Rover Raleigh has an outstanding opportunity for a Service Advisor to join their team and the Holman Family!

Principal Purpose of Position:

• Prepares service estimates, sells routine maintenance/repair services and conducts follow-ups regarding unsold services and customer inquires
• Performs opening and closing responsibilities
• Schedules appointments, answers phones, and collects funds for services performed
• Predicts the time needed for completion and stays in constant communication with the customer during the repair process
• Assists with the coordination of alternate transportation, rental car reservations, shuttle, etc.
• Sells needed maintenance services and related parts to customers
• Identifies customer requests
• Conducts a complete vehicle walk around
• Presents multi-point inspection results to customers
• Recommends needed maintenance services and related parts
• Conducts a detailed active delivery of each vehicle
• Makes appropriate prospecting and follow-up contacts with owners
• Provides outstanding customer service in accordance with dealership policies
• Writes complete, accurate repair orders in accordance with dealership and manufacturer policies
• Provides estimated cost analysis of automotive repairs and routine maintenance
• Provides in-depth information on original equipment manufacturer (OEM) part options
• Performs all other duties and special projects as assigned

Education and/or Training:

• High school diploma or general education degree (GED)
• Intermediate skills in CDK or Reynolds and Reynolds software

Relevant Work Experience:

• 1 year experience working in a service advisor or express service advisor capacity

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. We value genuine, original work that reflects your personal experience, skills, and communication style. As part of our commitment to a fair and transparent evaluation process, please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.