Service Advisor - Holman Honda

Service Advisor

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

We are currently accepting applications for a Service Advisor at Holman Honda of Fort Lauderdale, a proud member of the Holman Automotive Group. If you're passionate about customer service and the automotive industry, we want you to join our team!

Location: Holman Honda of Fort Lauderdale

Schedule: Mostly weekdays and some Saturdays

Earning potential: $80k - $110k per year

As a Honda Service Advisor, you will be the main point of contact for customers seeking maintenance and repair services for their vehicles. You will ensure an exceptional customer experience, guiding clients through their service needs while maintaining strong follow-up and communication. This is a commission-based role with excellent earning potential, based on performance.

Key Responsibilities

• Greet and engage customers in a professional, friendly manner.
• Listen to customer concerns and provide accurate information about service options.
• Schedule service appointments and coordinate vehicle repairs.
• Write complete, accurate repair orders in accordance with dealership and manufacturer policies.
• Prepare service estimates, sell routine maintenance/repair services and conduct follow-ups regarding unsold services and customer inquires.
• Estimate the time needed for completion and stay in regular communication with the customer during the repair process.
• Assist with the coordination of alternate transportation, rental car reservations or shuttle.
• Follow up with customers to ensure satisfaction and promote repeat business.
• Maintain a positive, customer-focused attitude at all times.
• Work closely with technicians and service managers to ensure timely service completion.
• Handle all customer inquiries and concerns efficiently.
• Maintain a detailed understanding of Honda products and services.
• Perform opening and closing responsibilities as needed.

Qualifications

• Strong customer service skills with a focus on delivering a positive experience.
• Excellent follow-up and communication abilities.
• Interest and passion for the automotive industry.
• Ability to work long hours and some Saturdays.
• Previous experience in a service advisor or related role is a plus, but not required.

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location. This is a commission eligible role, and employees can expect to earn an average monthly pay of $3,000-$10,000 with earning potential based on your personal performance.

To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. We value genuine, original work that reflects your personal experience, skills, and communication style. As part of our commitment to a fair and transparent evaluation process, please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.