Senior Application Support Engineer (IT)

Senior Application Support Engineer

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

We have an exciting opportunity that has arisen for a Senior Application Support Engineer to join our growing IT Services Team here at Holman UK in a permanent full-time position. This role will be based out of our HQ in Chippenham with the opportunity for hybrid working. The salary for this role is circa £46,000 to £52,000 per annum based on level of experience.

The Senior Application Support Engineer is responsible for providing technical support for our business applications, ensuring their stability, performance and usability. This role is the key liaison between Level 1 Helpdesk support and the application development team, helping identify, troubleshoot and resolve issues whilst continuously improving our systems.

We are seeking a technically strong Senior Application Support Engineer with a primary focus on ensuring the stability, performance and availability of critical business applications. The role combines deep hands-on technical expertise with strong stakeholder engagement, providing effective incident resolution, problem management and service improvement across the application estate. In this role, you will work closely with developers, infrastructure teams and business users to translate operational requirements into reliable support outcomes, while also providing technical leadership and mentoring to junior support engineers.

Key Responsibilities:

• Provide 2nd and 3rd line support for internal and external users of key business applications
• Monitor and manage application performance, availability and capacity. Respond to system alerts to maintain uptime and reliability. Proactively identify areas for improvement
• Investigate, troubleshoot and resolve technical issues using code-level debugging, log analysis and root cause analysis, escalating to development teams when necessary
• Work with APIs, databases and middleware services to identify and resolve integration issues
• Contribute to incident reviews with technical insights and corrective actions
• Collaborate with cross functional teams: development, QA and infrastructure to troubleshoot bugs, deploy fixes and implement updates following established processes
• Collaborate with vendors to escalate issues when necessary and ensure timely resolution
• Manage and track incidents and service requests using ticketing system
• Create and maintain detailed documentation for known issues, configuration changes and procedures
• Contribute to testing and validation of new features, patches and configuration changes
• Participate in on-call rotation or provide out-of-hours support as required
• Reactive (troubleshooting) and proactive (monitoring) support for RPA (Robotic Process Automation) bots in production, ensuring high uptime for digital workers

We are looking for people who have:

Technical Expertise:

• Minimum 5+ years of application support experience
• Ability to analyse raw data to identify trends, patterns, anomalies and other helpful information
• Proficient in programming languages C#.NET (.NET 4.5/4.0,.NET Core), JavaScript
• Strong experience with web-based applications, RESTful APIs and microservice based architectures
• Database experience in SQL Server and/or Oracle
• Ability to read and debug source code and logs to identify issues and propose technical solutions
• Hands-on experience with cloud technologies, specifically Microsoft Azure
• Experience working in agile teams using tools such as Azure Dev Ops, Git, OctoDeploy
• Familiarity with DevOps principles and tools such as CI/CD pipelines
• Hands-on experience with RPA platforms; UiPath, Automation Anywhere, Blue Prism, or Kofax
• Soft Skills & Business Acumen:
• Ability to work independently and collaboratively in a global team environment
• Strong problem-solving skills with the ability to translate technical issues into business language
• Excellent communication skills, both written and verbal and ability to interact with both technical and non-technical stakeholders
• Experience working with SaaS providers and third-party business partners
• Ability to manage and prioritise incident tickets according to SLAs, ensuring timely resolution and minimal disruption to business operations

Preferred Qualifications & Experience:

• Bachelor degree in Computer Science or a related field is preferred but not essential
• .NET certification and/or Microsoft Azure certification
• Experience with cloud platforms like Azure or AWS
• Understanding of agile methodologies and working in DevOps environments
• Fleet industry knowledge (a plus but not required)

What's in it for you?

Work-Life Balance & Wellness:

• 26 days off a year + Bank Holidays to relax and recharge
• Health Cash Plan to help cover every day medical expenses
• Free onsite bi-weekly yoga
• Free onsite massage with a qualified therapist

Financial Security:

• Group Personal Pension Plan to help you plan for the future
• Bonus Scheme because we believe in sharing success

Growth & Recognition:

• Career Development Support with training and opportunities for advancement
• Fun seasonal events and social opportunities
• Recognition and rewards through our Partners in Excellence programme

If this sounds like the role for you then we look forward to welcoming your application! If you are a current Holman employee and wish to apply for this role, please notify your current line manager of your application

The need-to-know parts:

• You must have the right to remain and work in the UK.
• You must tell us about any previous convictions or cautions including any deemed as'spent'. These will not necessarily exclude you from employment, but they must be declared at the point of application.
• Please also be aware we do not provide visa sponsorship for any of our positions advertised.

We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.

We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to our business.