Guest Services Representative - Ultra Luxury

Holman Motorcars

Holman Motorcars, representing Rolls-Royce, Bentley, Aston Martin, Bugatti, Lamborghini, and Lotus is a leading player in the automotive retail industry, renowned for its commitment to delivering exceptional customer experiences. We are seeking a dynamic and customer-focused individual to join our team and elevate the level of experience we offer to our valued clients.

This position plays a pivotal role in shaping the first impression our customers have of our brand. The way you make people feel is what they will remember more than anything and your responsibilities will revolve around creating a warm, welcoming, and engaging environment for all visitors and team members.

Responsibilities:

• Maintain a cheerful and welcoming attitude with every guest, always deliver an ultra-luxury experience.
• Support the Holman culture through accountability, positivity, and teamwork.
• Answer phones for all incoming calls with a warm transfer - Phones must never be unattended or transferred to the automated attendant during business hours.
• Reception for walk-in customers – assist customer by obtaining a salesperson or proper department.
• Attend to guest with refreshments and snacks.
• Prepare FedEx labels, sort, schedule FedEx pickups and distribute incoming mail.
• Assist with staff events and catering.
• Maintain all the refrigerators with refreshments filled and fill snacks daily.
• Maintain a proper stock of refreshments and snacks not to exceed 30 days.
• Maintain inventory of supplies, order supplies through the proper channels only with management approval.
• Create PO's for the Sales & F&I department.
• Assist with monthly sales reports to the DMV.
• Prepare buyers guides for in-stock vehicles and laminate guides w/ window stickers.
• Maintain and update Dealer Socket with sales and service clients.
• Maintain OEM's AM Sales Force, Bentley Orbit, Rolls-Royce Sales Force, add customers, opportunities, and test drives. Make sure we are meeting our monthly requirements.
• Provide lateral support to all departments.

Qualifications:

• High School Diploma with 2-5 years professional level work experience
• Prior experience within ultra-luxury retail or supporting ultra-high net worth individuals preferred
• Excellent communication and interpersonal skills with strong understanding of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
• Solution oriented mindset, ability to think on your feet to solve problems across various situations
• Exceptional organizational skills and attention to detail to ensure accurate guest information
• A team player who thrives in a collaborative environment and can also work independently.
• Proficiency in using reservation systems, point-of-sale software, and other relevant technology.
• Flexibility to work varying shifts, including weekends and holidays
• We value reliability, positive attitude, enthusiasm, and a genuine passion for providing exceptional guest experiences.

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Artificial Intelligence Statement

To maintain the integrity and authenticity of our hiring process, we kindly request that all candidates refrain from using artificial intelligence (AI) tools to generate, assist with, or enhance any part of their application materials (including resumes, cover letters, written and verbal responses, and images) or during any stage of the interview process. We value genuine, original work that reflects your personal experience, skills, and communication style. As part of our commitment to a fair and transparent evaluation process, please be advised that we may use technology to detect AI-generated content submitted by candidates. Candidates found to have used AI assistance in violation of this policy may be disqualified from consideration.

Equal Opportunity Employment and Accommodations

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com.