Technical Support Supervisor, EMM

About The Position

The position involves executing the business plan actions aligned with the strategy to achieve targets of customer opportunities. It includes leading and developing a team to offer technical solutions and investigation for customer opportunities, providing technical support activities and investigation in pre-sale and after-sale, and cooperating with marketing, production, and quality control to resolve customer complaints. Additionally, it involves cooperating with business development, sales, and global development teams on new products and applications development, organizing training/seminar activities to help customers understand PM processes/products and new technologies, and managing a team of technical development specialists, senior engineers, engineers, assistant engineers, and technicians.

The role requires excellent project management skills, vast experience in product and process development projects, significant knowledge in materials and process, and magnetic applications. It also demands excellent managerial and communication skills, both oral and written, self-driven and result-oriented problem-solving capabilities, the ability to cooperate with different functions and team players, and fluency in English.

The job involves mobility with short notice for traveling worldwide and working in both office, lab, and off-site environments.

The external communication can be written or spoken but must be a more frequent part of the job and have a certain complexity. Internal communication includes segment business development managers and all sales & marketing organizations. External communication includes distributors, customers in all segments, end users, and equipment & service suppliers.

While working for Höganäs, pertinent laws should always be followed. Internal directives and rules concerning occupational health, safety, and environment must be followed for own and colleagues’ sake, but also that required permits are not put at jeopardy.

During absence, the functional representative is a senior engineer. Other key dimensions of the job include fulfilling Höganäs’ management philosophy and contributing to the company’s journey towards sustainable change and net-zero climate emissions.

Working At Höganäs

Höganäs aims to offer a great and meaningful place to work where you can fulfill your potential and ambitions. We welcome all applicants and strive for diversity. We have a clear management philosophy, and just like us, you believe that through collaboration and openness we develop as individuals and as a company. We see all employees, regardless of position, as leaders when we approach the challenges that the world - and we - face. Höganäs ambition is to lead the transformation to better meet the needs of tomorrow and become the preferred supplier of sustainable metal powder on a global scale – join us in our journey of sustainable change and towards net-zero climate emissions.

More About Höganäs

Höganäs is the world leader in the market for metal powders, with a yearly capacity of 500,000 tons. Höganäs vision is to inspire the industry to make more with less, and its ambition is to be the preferred supplier of sustainable metal powders. In close cooperation with customers, Höganäs develops tomorrow’s solutions for automotive components, electrical motors, brazing, surface coating, and additive manufacturing. Höganäs operates 17 production centers across the globe and has a workforce of 2,400 employees. The turnover for 2024 was €1.034 billion. Höganäs, which was founded in 1797, is owned by Lindéngruppen and Wallenberg owned FAM.