Customer Service Representative

Customer Service Representative

Hobby Lobby is a privately held corporation that is looking for a talented and motivated individual to work as a Customer Service Representative. We are looking for a candidate who displays a professional demeanor, enjoys a fast-paced environment and communicates well over the phone and through email. A cover letter and resume are required for this position. This is a full time, hourly position located at SW 44th and Council in Oklahoma City, Oklahoma. Hours are from 8:30 a.m. to 5:00 p.m., Monday through Friday. Functions:

• Provide quality support while corresponding with customers through various channels, such as phone and email
• Utilize analytical and problem-solving skills to diagnose problems and promptly respond to customer inquires
• Document an accurate narrative for customer interactions, comments, and complaints

Skills Needed:

• Capable of effective time-management to prioritize customer emails, calls, and voicemail messages
• Multitasking and organizational skills to work on multiple matters simultaneously
• Able to maintain a positive, empathetic, and professional attitude toward customers at all times
• Active listening and interpersonal skills to ensure positive interactions with customers
• Self-motivated and task oriented
• Technical skills and proficiency in Microsoft Office, including Excel, Word, and Outlook

Benefits:

• Competitive Wages
• Medical, Dental and Prescription Benefits
• 401(k) Program with Company Match
• Paid Vacation
• Sick / Personal Pay (SPP)
• Employee Discount
• Life Insurance and Long Term Disability Insurance (LTD)
• Flexible Spending Plan
• Holiday Pay
• Integris "The Clinic at Hobby Lobby", including a Pharmacy on campus
• Chaplain Services on campus

A resume is required for this position. Hobby Lobby Stores, Inc. is an Equal Opportunity Employer. For reasonable accommodation of disability during the hiring process call (800) 200-1494.