Associate - Technology Service Operations - IT

Technology Service Operations Role

This role is supporting daily operation include IT production incidents, problems, changes, IT accounts and IT asset inventory as well as providing improvement recommendation to the IT Service Management (ITSM) platform and account management platform. The Technology Service Operations (TSO) covers Services Management processes including Incident Management, Problem Management, Change Management, Asset Management, Configuration Management Database, Production Account Management, Identify Governance and Administration.

Job Duties:

• Manage daily IT Service Management operations, including Incident, Problem, and Change Management; lead incident response and stakeholder communication; and drive root cause analysis and problem resolution to prevent recurrence
• Ensure proper implementation and control of production changes according to policies, standards and procedures
• Carry out daily operation on IT Service Management, Production Account activities, Identity Governance and Administration
• Maintain an inventory of privileged accounts and ensure proper use of these accounts with the aid of leading Privileged Identity Management (PIM) tool
• Carry out work on-site in some weekends to support IT teams on production change related activities
• Govern the IT asset inventory
• Automate and streamline daily BAU activities to improve operational efficiency
• Take part in the IT service management implementation from the process' aspect.
• Occasional travel to Mainland China offices may be required to support cross-location IT operations and service management activities

HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

Location: HKEX - PCCWT

Shift: Standard - 40 Hours (Hong Kong SAR)

Scheduled Weekly Hours: 40

Worker Type: Permanent