Customer Service Specialist

Job Title

Onsite for first 3-4 months (training) then hybrid 3 days a week in office. Pay: $21.00 per hour.

This position is responsible for providing technical, analytical, and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends, takes ownership of customer issues and problems until resolved, requesting assistance as needed. Creates appropriate work order to complete follow-up work. Assists in reconciling work order materials, labor, and equipment to represent actual field construction. Assists in resolving errors and prepares for close-out of construction work orders in work management system. Develops skill set to report units of property to asset accounting accurately. Responsible for bargaining unit payroll. Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines. Prepares for and provides emergency restoration support as needed. Demonstrates good judgment in decision making. Exhibits effective written and verbal communication skills. Collaborates effectively in a team environment. Works independently in resolving problems. Previous customer service experience & demonstrates excellent customer service skills. This position may also be utilized to provide administrative support to local leadership.