Senior Product Marketing Manager, Global Partner Audience

Senior Product Marketing Manager, Global Partner Audience

At Hiya, we're revolutionizing voice communication. Our mission is to modernize voice with intelligence for security and productivity.

Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we've been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone.

Today, our Voice Intelligence Platform supports over 500 million users globally. By using adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice calls across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more.

The Senior Product Marketing Manager, Carrier + Partner Audiences is a foundational member of Hiya's growing PMM team, responsible for building and driving our go-to-market strategy with global carriers and partners. In this highly visible role, you'll work hand-in-hand with Product, Sales, Business Development, and your fellow PMMs to shape how Hiya shows up with our most critical audiences. From sharpening our platform story to equipping teams with the right collateral and insights, you'll be both strategist and executor — making sure partners not only understand Hiya's value but see it as essential to their success. You'll dig deep to learn what motivates them and what keeps them up at night — and use those insights to show how Hiya can deliver immediate, lasting value. You'll also shape how we position AI with carriers, proving Hiya is an innovation partner at the forefront of voice intelligence.

We're excited about you because you're a whip-smart, strategic PMM who can translate complex technology into crisp, compelling narratives. You're equally comfortable in front of an executive audience as you are rolling up your sleeves to build a deck, analyze the competition, or support an event. You know how to separate signal from noise and relentlessly prioritize the work that drives the biggest outcomes. You love solving big market challenges and bring curiosity, confidence, and creativity to make an immediate impact.

What You'll Do

• Own the positioning, messaging, and narrative for carrier, OEM, and reseller audiences — while collaborating with the PMM team to strengthen Hiya's overall story.
• Drive competitive + market intelligence and build deep audience insights (personas, journeys, motivations) to shape differentiated messaging, GTM priorities, and product roadmap.
• Partner with Sales, BD, and Marketing to win new business and expand existing accounts through tailored campaigns, enablement, and executive-ready collateral.
• Position Hiya's AI capabilities as a strategic advantage for partners, and use AI tools yourself to work smarter and faster.
• Plan and execute launches with tight cross-functional alignment, clear collateral, and post-launch learnings.
• Build scalable playbooks and processes that capture what's repeatable while tailoring for what's unique.
• Represent Hiya externally — from events to executive meetings — with polished, persuasive narratives.
• Relentlessly focus on the highest-impact opportunities to move the business forward and establish Hiya as the authority in voice intelligence.

Qualities that will make you successful

• 5-8+ years of experience in B2B SaaS product marketing with a track record of driving positioning, messaging, and GTM strategy.
• Executive presence with strong storytelling skills: you distill complex ideas into clear, compelling narratives that influence senior stakeholders.
• Strategic and executional — from shaping the big idea to building the deck, brief, or campaign — with a sharp ability to prioritize what matters most.
• Curious and empathetic: skilled at building personas, mapping journeys, and understanding what motivates your audience.
• Builder's mindset: you know how to create playbooks and processes that capture what's repeatable while tailoring for what's unique.
• Metrics- and AI-driven: you define success, measure it, and use data and AI tools to sharpen strategy and work smarter.
• Strong cross-functional collaborator, able to influence without authority and thrive in a fast-moving environment.
• Comfortable representing Hiya at events, trade shows, and in-person meetings.
• Telco or carrier experience is a plus, but more important is the ability to quickly and deeply learn new markets and audiences to craft bespoke approaches.

The person in this role must embody Hiya's key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions.

The requirements listed in the job descriptions are guidelines. You don't have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.

More Details

• Start Date: Immediately
• Status: Full-time
• Type: Hybrid, 2 days per week in our Seattle office
• Location: Seattle, WA
• Travel Requirements: ~10–15% for industry events and carrier meetings
• Department: Marketing
• Reports to: Director of Product Marketing
• Direct Reports: None (IC role)

Benefits

• Equity compensation
• 401K program with 3% match through Fidelity Investments
• Self managed vacation plan
• 15 Paid holidays including Recharge Days
• 100% covered medical, dental, and vision for the employee and 50% coverage for dependents
• Flexible spending, health savings accounts and Pretax dependent day care savings plan
• Paid parental leave
• Voluntary Life and AD&D, and Accident insurance options
• Employer-paid life insurance
• Employer-paid long-term disability coverage (in qualifying states)
• Donation Matching for a charity of your choice (up to $1,000/ year)
• $1,000/year reimbursement in Professional Development funds

This position is based in Seattle, WA, USA.

We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.

Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!