IT Systems Engineer

IT Systems Engineer

HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we're solving for our customers and equally passionate about the company we're building.

HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less "noise", we are modernizing what it means for businesses and their employees to truly feel safe.

Position Overview

As an IT Systems Engineer, you will collaborate closely with internal teams and external parties to support our delivery of the HiveWatch GSOC OS SaaS platform and services. Information Technology at HiveWatch is on a mission to enable each department's success through reliable infrastructure, tools, & processes. You'll leverage your deep technical support and operational experience to understand our current and future needs, implement technical solutions, and will be critical to ensuring our platform delivers measurable security outcomes for our customers.

What You'll Do

• Manage and execute on a queue of tickets (requests) both self-created and from internal stakeholders
• Administer business productivity software (Google Workspace, Microsoft 365) including access, policy configuration, and license management
• Manage endpoints via MDM ensuring adherence to device policy
• Gather information to chase an issue to resolution, even when unfamiliar. Leveraging and understanding logs, opening tickets with service providers, and keeping affected parties apprised.
• Support the HQ technology stack including wireless networks, presentation equipment, conference rooms, phones, and printers.
• Create and deliver documentation regarding best practices and configuration changes
• Work from our headquarters in El Segundo, CA

Required Qualifications & Traits

• 4+ years of technical support experience for SMBs, whether internal or as an external consultant (MSP)
• A wide knowledge of troubleshooting principles, best practices, and premier support skills
• Exceptional problem-solving abilities with demonstrated experience recommending the right solution to complex challenges
• Experience with one or more IAM tools with a strong understanding of SSO, provisioning, as well as application and group management
• Strong MacOS background and experience supporting Windows environments (physical and virtual endpoints)
• Experience working with virtualization platforms (VMware ESXi, Proxmox, AHV, etc.)
• Experience working in one or more major cloud provider environments (AWS, Azure, GCP)
• Experience troubleshooting networks (configuring routing, firewall rules & virtual private networks)
• Excellent communication and presentation skills with ability to explain technical concepts to various stakeholders
• Strong time management, organizational, written and verbal skills

Additional Qualifications You May Have

• Experience with relevant compliance or risk management standards and frameworks such as SOC2, NIST, or FedRamp.
• Startup experience and/or early stage SaaS experience
• IT project design and management experience
• Direct experience supporting a GSOC or SOC environment
• Low voltage & cabling experience

Base salary range for this position is $115,000 - $140,000 USD per year. Eligible to participate in HiveWatch Equity Incentive Plan.

*The final offer will be at the company's sole discretion and determined by multiple factors, including years and depth of relevant experience and expertise, location, and other business considerations.

In an effort to provide for our employees, HiveWatch offers a competitive benefits package which includes:

• Health Benefits: Medical, Vision, Dental and Life Insurance
• Cutting edge solutions in an emerging field with lots of growth potential
• Generous compensation packages
• Work from our headquarters on Main Street in El Segundo, CA
• 401K
• Family friendly & compassionate work culture
• Work with good people who CARE about making the world a better place

At HiveWatch, you are encouraged to challenge the status quo, provide your unique point of view, and leave fear at the (access controlled) door. HiveWatch enables its employees to CARE for themselves and each other through unique programs crafted by HiveWatch employees.

HiveWatch is an equal opportunity employer and we are committed to cultivating a work environment that supports, inspires, and respects all individuals. We execute our hiring practices so that they are merit-based and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, marital status, age, disability, medical condition, genetic information, national origin, ancestry, military or veteran status, or other protected characteristic.