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Customer Support Specialist (weekend Support - SEA Hours, Remote, Philippines) - Remote Eligible
Educate customers on payment processing and troubleshoot issues effectively during SEA weekend hours.
Remote
Junior
2 weeks ago
HitPay
No code, full stack commerce infrastructure for SMEs
Job is no longer active
1 Similar Job at HitPay
✨ About The Role
- The Customer Support Specialist will provide real-time support via live chat, email, and occasional phone calls to assist merchants.
- The role requires working during weekend shifts to ensure support coverage during Southeast Asia hours.
- The specialist will diagnose and escalate technical issues to internal teams when necessary.
- Educating customers on HitPay's features and troubleshooting steps is a key responsibility.
- Collaboration with internal teams such as Operations, Product, and Compliance is necessary to resolve customer queries efficiently.
⚡ Requirements
- The ideal candidate will have 1-3 years of experience in customer support, particularly in fintech, payments, or e-commerce sectors.
- A strong understanding of payment systems and local payment methods in the APAC region is essential for success in this role.
- Exceptional written and verbal communication skills in English are required, and proficiency in additional SEA languages is a plus.
- The candidate should possess a customer-first mindset and a problem-solving attitude to effectively assist customers.
- Comfort in a fast-paced startup environment and the ability to adapt quickly to changing situations is crucial.
Customer Support Specialist (weekend Support - SEA Hours, Remote, Philippines) - Remote Eligible
Remote
Support
Job is no longer active
About HitPay
No code, full stack commerce infrastructure for SMEs