Contingent HR Ops Service Specialist

Contingent HR Service Specialist

Performs day to day processing of HR requests related to one or more service lines (Employee Life Cycle, Integrated Talent, Global Mobility, Learning & Development, Compensation & Benefits, Payroll, People Analytics and HRIS) for an assigned group of employees handling also complex and escalated tasks. Ensures appropriate support for internal customers and deliver accurate and timely processing of information with all stakeholders and assures that quality controls like e.g. the 4-eye-check are carried out.

Key areas of responsibility will include, but are not limited to:

• Service Delivery - You will execute and deliver assigned HR Services according to defined service level agreement(s). Handles complex/escalated tasks.
• Data Entry & Documentation – You will maintains a high level of data quality and accuracy in the systems. Provides on-demand reports related to the process when required. Regular update of SOP (Standard Operating Procedures) and WI (Work Instructions) as appropriate.
• Payroll - You will be Single Point of Contact (SPOC) to manage and liaise with Payroll Managed Service partner for weekly and monthly payroll; manage pre & post payroll activities; check master data in ensuring the data integrity i.e. accurate and correct; ensure correct payment of entitlements in accordance to agreement and policies; process month end accruals, post journals, payroll reconciliations.
• HR Time - You will be SPOC to support HR Time related activities, interface, updates and queries
• Support Service - You will deliver HR Service support to the HR community, managers and employees. This include: on-boarding and off-boarding administrations, employees' P-filling and HR records management, administrate local ServiceNow tickets and ensure timely closure of tickets, any other task/assignment given from time to time.
• HR Process Control – You will perform regular quality check on master data, time system and payroll in accordance to global guidelines.
• Process optimization – You will recommends enhancements and simplification of existing processes and procedures based on feedback and experience with customers. Leads some process improvement activities and participates in various quality control and audit activities.
• Special programs - You will recommends, develops, and assists in implementation of special programs in area of functional specialty. Supports HR cross-functional initiatives in area of functional responsibility.
• Adhoc Projects – You will require to support project or assignments initiated by Global, if any.

Requirements

• Bachelor's/Master's degree in any stream, with 2-3 years of experience in HR Operations
• Experience in HR Shared Services for a Global Company will be an added advantage with ability to support cross countries HR operations
• Experience in payroll, statutory filing, absence and attendance system is preferred.
• Proficiency in MS Office, along with organizing, coordinating and analytical skills.
• Able to work in teams, within deadlines and be process oriented will be an ideal fit along with good in stakeholders and vendors management
• Proficiency in English skills is a must