Sales Operations Support Specialist

Job Title

Duties & Responsibilities:

• Perform order management tasks from order entry/processing, PO receipt/validation for price/allocation/inventory/credit/overdue, as well as be responsible for the entire order life cycle.
• Provide consultative, order life cycle support information to customers (lead time, availability, minor technical support, and policy), making recommendations and providing guidance.
• Act as single-point-of-contact to the customer for order inquiries and escalations; Manage escalations to closure.
• Sales tracking.
• Communicate internal customers such as Sales, Warehouses and logistics, and the PSI Planning to confirm the status of orders and resolve any customers' inquiries.

Qualifications/Requirements:

• Bachelor's degree in a related field of study
• 3+ years of experience in customer order management
• Supervise operational metrics daily, weekly, monthly and quarterly
• Excellent organizational skills including prioritizing, scheduling, time management, and ability to meeting deadlines
• SAP order management experience and experience with Salesforce
• Proficient in all Microsoft Office including Outlook, Excel, Word & PowerPoint
• Strong verbal, communication, and analytical skills

Preferred Skill:

• Bilingual with English & Chinese (Mandarin)

Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.