Senior Operations Analyst

Senior Operations Analyst

This is an exciting opportunity to join our fast-paced reinsurance operations team within the Hiscox Re & ILS business. As a 'reinsurer' our business insures other insurance companies against losses, whether that's covering against natural catastrophes, property risks, cyber claims or something even more specialized. Our operations team sit at the centre of these processes and you will actively contribute to ensure our business runs at maximum efficiency in line with our procedures and service level agreements.

Step into a role where your input truly counts. We're in search of a self-motivated individual with a passion for efficiency and a keen eye for detail, well-versed in navigating the bustling environment of operations. You will be at the core of our operations, collaborating closely with stakeholders from across the organisation to streamline processes and help the team surpass service level expectations. This is an opportunity to be part of a supportive team where your insights are valued and you will be given the tools and support to quickly integrate with the team.

What you'll be doing:

• Providing underwriting operational support to various functions within the Hiscox business. This will include active monitoring, follow-up and resolution of contracts from submission through binding in our policy administration systems.
• Serve as a primary local point of contact for the London-based Underwriting Operations Manager, offering support in daily tasks and helping oversee larger-scale project deliveries.
• Key role in maintaining underwriting controls by monitoring data and escalating exceptions.
• Ensuring risk information entered into our systems is accurate and complete. This includes running accuracy reports, identifying key themes and providing solutions to minimize errors.
• Proactive workflow management, assisting other team members and ensuring outstanding work items are followed up on.
• Completing timely and accurate internal returns and reports.
• Understanding and complying with current operational underwriting processes and actively looking for ways to improve how we do things.
• Communicating with underwriters, brokers and other interested parties to address and resolve operational issues that may arise.
• Applying procedures and adhering to service standards to ensure regulatory, corporate and operational requirements are met.
• Actively contributing to the success of our business and IT projects.
• Providing information at the request of internal and external auditors.
• Offer proactive support to analysts and technicians within the operations team, fostering a collaborative and high-performing work environment across London and Bermuda offices.
• Liaising with analysts and technicians in the finance operations team.

Our must haves:

• 5 years+ experience in the Insurance and/or reinsurance industry
• Excellent attention to detail with strong numerical skills
• Good computer literacy, including intermediate/advanced Excel
• Experience with reporting applications, comfortable building and updating reports in reporting software
• Experience in a busy operations environment
• Experience working on projects to deliver successful process efficiencies
• Ability to prioritise and organise multiple deliverables in order to meet tight deadlines
• Confident working unsupervised and as part of a team to achieve objectives
• Excellent communication skills with confidence to build relationships at all levels, and ask questions to ensure requirements and rationale are understood
• Flexible approach to work, with willingness to learn and undertake additional responsibilities

Our nice to haves:

• Strong experience with reporting software, ideally Power BI
• Relevant insurance industry professional qualification

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn't always have to be 'nine to five' and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

Work with amazing people and be part of a unique culture