Construction Customer Service

Customer Service & Install Coordinator (Fireplace Division)

Location: Fresno, CA

Pay: $20/hour to $22–$23/hour after trial period

A well-established construction supply company in Fresno is seeking a Customer Service & Install Coordinator to support their Fireplace Division. This company specializes in kitchen builds, appliances, and fireplaces/stoves, and this role plays a key part in ensuring a smooth experience for customers after the sale. This is a great opportunity for someone who enjoys organization, customer interaction, and working in a fast-paced, team-oriented environment.

What You'll Be Doing:

• Serve as the main point of contact for customers after purchase
• Coordinate fireplace installations and schedule with installers
• Answer customer questions and provide ongoing support
• Process orders, track progress, and ensure timely follow-up
• Handle invoicing and assist with payment collection
• Communicate with internal teams including sales, warehouse, and shipping
• Work with reps to keep accounts updated and organized
• Ensure all customer concerns are resolved promptly

What We're Looking For:

• Minimum 2+ years of customer service or coordination experience
• Strong organizational skills with attention to detail
• Ability to prioritize and manage multiple tasks under pressure
• Excellent communication and phone etiquette
• Experience with data entry and order processing
• Proficient in Microsoft Excel, Word, and Outlook
• Self-starter with a positive, professional attitude
• Experience coordinating across multiple teams or locations preferred
• Bilingual (Spanish/English) is a plus
• Experience with MAS 200 is a plus

Schedule:

• 7am-4pm Monday–Friday

If you're someone who thrives on keeping things organized, enjoys working with customers, and wants to grow with a stable company, this is a strong opportunity to step into a long-term role.