Senior Sales Manager - Hilton Orlando

Sales and Marketing

The Hilton Orlando is looking for a dynamic Senior Sales Manager to join their team. This hotel, a highly regarded full-service convention hotel, features 1,424 contemporary guest rooms, including 54 suites, along with more than 249,000 square feet of flexible indoor and outdoor event space designed to support seamless group flow. The property also offers seven distinct dining experiences, enhancing its appeal for both business and leisure guests. Ideally situated, Hilton Orlando is just one mile from Universal's upcoming Epic Universe, offering exceptional convenience for attendees blending meetings with world-class entertainment.

Our ideal candidate has at least three years of experience in a senior-level hotel sales role with a strong background in a full-service convention hotel environment. They possess deep expertise in the Mid-Atlantic Corporate and Association markets, as well as East Coast Citywide business, and demonstrate a strong understanding of the business of sales. This includes the ability to analyze business opportunities, build and maintain senior-level client relationships, secure group business, and navigate contracts with confidence. They bring the judgment and strategic insight necessary to support decisions that impact group business performance and communicate clearly and confidently with clients.

This role is an in-office position. However, in rare cases, the hotel may evaluate a hybrid or remote arrangement for an exceptionally high-performing candidate who significantly exceeds all qualifications. Such consideration is not guaranteed.

Shift Pattern: This in office role is primarily Monday – Friday 8:30am – 5:00pm with required ability to be flexible with their time to accommodate any client engagement events and site inspections. After 90-days with on-track positive goal performance, there is potential eligibility for a 2-day per week hybrid option.

Pay Range: This is salaried role and the position qualifies to be part of the Hilton Sales Incentive plan that is paid quarterly, based on performance.

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

The sales office in a hotel is a fast-paced, ever-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.
• Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams.
• Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.

This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.

Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.

Prospecting - Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.

Negotiations - Understand the customer and the business leaders expectations. Adapt to a changing market.

Customer and Account Management:

Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.

• Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.
• Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market.
• Maintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market.
• Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.
• Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.
• Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.

Prospecting:

Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals.

• Create and execute plan to shift share from your competitors.
• Engage in outside sales activities to uncover needs, build relationships and to win new business.

Negotiations:

• Negotiate contracts and commission agreements with end-user customers and intermediaries.
• Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.
• Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!

Here is a list of perks you can enjoy when joining our team!!

The Benefits - Hilton is proud to have an award-winning workplace culture.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Comprehensive Health Insurance coverage for you and your family
• Career growth and development
• Go Hilton travel discount program with 100 nights of discounted travel
• Best-in-Class Paid Time Off (PTO) and start accruing DAY ONE
• Supportive parental leave
• Recognition and awards programs
• Debt-free education: