Sales Manager

Sales and Marketing

Love large events, exceeding targets and connecting with people?

Now is an incredibly exciting time to join the transformed Hilton London Metropole.

Hilton London Met finished a transformational refurbishment in 2022, updating all of our 35+ meeting rooms, public areas, guest rooms, executive rooms & suites, and four bars and restaurants. Wow, what a game changer this repositioning has been for our team and our clients.

This hotel is one of a kind, boasting 1,100 bedrooms, two ballrooms for up to 1,350 delegates, and a huge focus on sustainability with carbon neutral events and a plethora of local partnerships to support our planet and community. We don’t just rely on our shiny new product, however, we are on a mission to live and breathe fantastic customer service, with the hotel within the Top #200 hotels in London on TripAdvisor and being awarded Europe’s Leading Conference Hotel, Europe’s Best MICE Hotel, and the Conference & Banqueting Team of the Year.

Fancy taking a closer look?

The MICE Sales Manager role is paying between £36,000 - £40,000 per year, dependant on experience.

What Will I Be Doing?

The MICE Sales Manager is a proactive role within the sales team responsible for creating strong relationships with existing clients, whilst proactively developing new business opportunities. The ideal person will be engaging, love interacting with people, and have a hunger for finding new business. Typical tasks for this role would include:

• Be an ambassador for the largest Hilton outside of the US, hosting some of the biggest events in London including conferences, tradeshows, incentives, and meetings.
• Conduct sales research, presentations, and sales activity via audio and virtual calls, hotel show rounds, entertaining clients, attending relevant trade shows, client evenings, and fam trips to build relationships and grow market share.
• Account Management of assigned MICE partners, including key European agencies and corporate clients, whilst seeking out new opportunities to drive revenue.
• Analysis of market trends and competitor activity to identify business leads.
• Travel locally and internationally to meet clients, share the story of the repositioning, and drive business into the hotel.
• Strong commercial outlook to work within current business strategies and recognize potential opportunities.
• Cooperate with other departments in the hotel to create an exceptional guest experience and share understanding of the key needs of our MICE clients.
• Produce accurate and timely reports and presentations that meet the needs of the Sales Director and senior management.

What Are We Looking For?

A MICE Sales Manager at Hilton London Metropole is focused on delivering the best experience to our guests and working collaboratively with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• A team player, we work closely with both our onsite Groups, Conference & Events teams, and Hilton Worldwide Sales above property teams. Your ability to connect with these teams to drive results will be a key driver of your success in the role.
• Proven experience in large events in a hospitality environment.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Flexibility to respond to a range of different work situations.
• Ability to work under pressure on simultaneous projects and under your own initiative.
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Strong contacts and knowledge within the local & international MICE market.
• Experience in the European market would be a plus.
• Passion for sales and for achieving targets and objectives.

Why Should I Apply?

Great team culture, we currently boast one of London’s Best Sales teams, with excellent recognition and retention. If you are looking for a team who are willing to share skills and knowledge then share a laugh and a meal, Hilton London Met is a fantastic team to join.

This role is eligible for a Sales Incentive, with potential quarterly earnings of up to 25% on top of the salary, based on the achievement of sales targets.

We are committed to your career and delivering progression opportunities, many of our senior team have started in entry-level roles and grown to Directors and General Managers. If you commit to delivering results, we will commit to investing time and development into your career.

Flexible remote working: you will need to be in the hotel to host clients but following probation can also have work from home days as agreed with the team and Director of Sales.

Access to staff and family and friends rates on accommodation and F&B at over 7,000 Hilton properties worldwide.

Hilton London Metropole is a unique property within Hilton and London. The events and commerciality of this property is an exciting working environment for any events professional. The MICE Sales Manager would have the opportunity to work with global brands, host onsite client events, and attend key international tradeshows. A fantastic opportunity for any budding MICE professional.

Every job makes the stay. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.