Operations Manager (pre Opening)

Operations Manager

DoubleTree by Hilton Jeddah Al Nadha is opening its doors in the very near future. We have now started the selection process for the Core Management Team, including the role of Operations Manager.

As an Operations Manager, you're not just directing daily hotel operations – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Oversee hotel operations: Lead, direct, and manage daily operations, including budgeting, forecasting, strategic planning, service delivery, and compliance with brand and company standards
• Shape service excellence strategy: Monitor guest service trends, assess overall satisfaction, and direct strategies to enhance the guest experience and drive long-term service quality improvements
• Enhance performance and productivity: Identify gaps in processes or team performance and implement strategies for improvement
• Lead quality and service initiatives: Drive the hotel's quality assurance process by setting goals, enabling service recovery, and monitoring guest satisfaction metrics
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

Key Responsibilities for Hotel Pre-Opening Leaders

• Project Management: Oversee timelines, budgets, and resources; manage construction, procurement, and vendor coordination; ensure compliance with deadlines and regulations.
• Strategic Planning: Develop and execute pre-opening plans; set priorities, anticipate challenges, and establish operational workflows.
• Operational Readiness: Ensure all departments (front office, housekeeping, F&B, engineering) are prepared, coordinate training and brand standards implementation.
• Team Leadership: Recruit, onboard, and train staff; foster collaboration and maintain team focus under pressure.
• Financial Management: Manage pre-opening budgets; monitor forecasts; negotiate vendor contracts and control costs.
• Brand Standards: Ensure consistency in design, service, and operations aligned with brand guidelines.
• Problem-Solving: Address unexpected issues quickly; manage risks and maintain safety compliance.
• Attention to Detail: Oversee final construction, design, and furnishing; ensure operational processes meet quality standards.
• Communication: Maintain transparent updates with owners, investors, and stakeholders; represent the project in pre-opening events.
• Adaptability: Adjust plans as needed; stay resilient under fast-paced, high-pressure conditions.
• Customer Focus: Ensure guest experience remains the top priority from day one.

What is it like working for Hilton, the Best Workplace according to Forbes and GPTW?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!