Operations Manager

General Manager/Hotel Manager

We are seeking a dynamic and experienced Operations Manager to join the leadership team at DoubleTree by Hilton Fujairah City. This role is pivotal in ensuring the effective operational management of the hotel, enabling Heads of Department to achieve and exceed their revenue, guest satisfaction, and service delivery targets.

As Operations Manager, you will be responsible for driving the operational excellence of the hotel. You will support and lead departmental teams to deliver outstanding guest experiences and financial results. Key responsibilities include:

• Collaborate closely with the General Manager to proactively manage key property priorities, including capital projects, guest service enhancements, and facility upgrades.
• Contribute to the development of realistic and strategic hotel budgets and long-term goals.
• Lead and inspire department heads and operational teams, ensuring performance goals are exceeded.
• Review and respond to internal and external audits, using feedback to drive continuous improvement.
• Direct the seamless delivery of guest services across all operational departments with a sharp focus on quality and consistency.
• Uphold and exceed Hilton brand service standards throughout the operation.
• Monitor and manage departmental costs, identifying efficiencies and corrective actions where necessary.
• Champion the development of department heads, supporting career growth and succession planning.
• Actively gather and respond to guest feedback, ensuring high levels of satisfaction and loyalty.
• Lead regular briefings and communication meetings with the HOD team to align goals, share updates, and promote a culture of collaboration.

To be successful in this role, you should possess the following:

• Proven track record as an Operations Manager or similar leadership role in an upscale hotel environment.
• Strong Food & Beverage leadership background, with hands-on experience managing outlets, events, and cost control.
• Deep understanding of hospitality operations, service delivery, and guest engagement.
• Experience in budgeting, forecasting, and driving profitability.
• Strong leadership, interpersonal, and communication skills.
• Ability to lead in a multicultural environment with a focus on diversity, inclusion, and team development.
• Excellent problem-solving and decision-making abilities.
• Ability to thrive under pressure and adapt to dynamic operational needs.

Join DoubleTree by Hilton Fujairah City and be part of a team that values passion, innovation, and the commitment to deliver heartfelt hospitality.