Guest Service Agent / Associate

Guest Service Agent

Be the First Smile Our Guests Remember

Do you love connecting with people and creating moments that make others feel genuinely welcome? If delivering warm, memorable service comes naturally to you, we'd love to hear from you.

We're looking for a friendly and approachable Guest Service Agent to join our Front Office team. In this role, you'll be the welcoming face of our hotel—helping guests feel at ease from the moment they arrive until the time they depart.

Every interaction you have helps shape our guests' experience, and your care, professionalism, and positivity will make a lasting impression.

What You'll Be Doing

As part of our Front Office team, you'll play an important role in creating a smooth, enjoyable, and personalised stay for every guest. Your day-to-day will include:

• Welcoming guests with warmth and confidence during check-in and check-out
• Responding to guest enquiries and requests in a friendly, timely, and professional way
• Completing audit and administrative tasks accurately, as required
• Sharing guest feedback and operational insights with the Guest Service Manager
• Using your product knowledge to confidently explain room options, services, promotions, and hotel facilities
• Promoting hotel services and maximising occupancy through thoughtful up-selling
• Processing payments in line with hotel credit and cash-handling policies
• Following all hotel security, fire, health, and safety procedures
• Upholding brand standards while working in line with company policies and systems
• Supporting other departments and contributing to a positive, team-focused environment
• Taking part in training and development opportunities, and assisting the Night Team when required

What We're Looking For

Guest Service Agents at Hilton are passionate about people and proudly represent our brand every day. To thrive in this role, you'll bring:

• Experience in a customer-focused or service-driven role
• A positive attitude and strong communication skills
• A genuine desire to deliver outstanding customer service
• A professional appearance with excellent grooming standards
• A calm, organised approach and strong attention to detail
• The ability to juggle tasks while staying friendly and guest-focused
• A natural warmth and professionalism rooted in hospitality
• Confidence working independently as well as part of a close-knit team
• Comfortable IT skills to support daily Front Office systems

It Would Be Great If You Also Have:

• Experience handling cash or processing payments
• Front Office or Concierge experience in hotels, leisure, or entertainment environments
• Confidence in resolving guest concerns with care and professionalism

What It's Like to Work for Hilton

Hilton is a globally recognised hospitality company, with a proud history spanning nearly a century. From luxury resorts to extended-stay and city hotels, Hilton offers guests around the world a welcoming place to stay, connect, and feel at home.

Our vision— "to fill the earth with the light and warmth of hospitality"—guides everything we do. Just as importantly, our Team Members are at the heart of Hilton's success. We strive to create a workplace where people feel supported, valued, and encouraged to grow their careers in hospitality.

Why You'll Love Working Here

At Hilton, you're not just joining a hotel — you're becoming part of a global hospitality family that genuinely cares about its people.

• You'll feel supported from day one You'll be welcomed into a friendly, inclusive, and collaborative team that believes great hospitality starts with looking after each other.
• You'll grow with us Hilton is known for developing its people. Through structured training, on-the-job learning, and clear career pathways, you'll have opportunities to build your skills and progress—locally or across Hilton's global network.
• Your work will matter Every guest interaction counts. You'll see the impact of your work every day, knowing you've helped create memorable moments for people from all over the world.
• You'll be part of a trusted global brand Hilton's strong values, reputation, and people-focused culture make it a place you can feel proud to work.
• No two days will be the same You'll enjoy a dynamic, social, and people-focused role where learning, teamwork, and variety are part of everyday work.
• You'll be valued for who you are We celebrate diversity and individuality, and we encourage our Team Members to bring their whole selves to work.