Front Service Attendant (graveyard) - Hilton Waikoloa Village

Guest Services, Operations, and Front Office

Hilton Waikoloa Village is looking for a Front Service Attendant (Bell/Valet) Graveyard to join the team!

Hawaii Island's only 62-acre property with 3 one of a kind outdoor swimming pools. Enjoy fun perks such as career growth and development plus discounted hotel room stays for you and your family worldwide!

Join us where we know that you'll love being a part of the Hilton team that is ranked the best hospitality company to work for!

The ideal candidate will possess:

• Valid driver's license required.
• Ability to lift items/baggage weighing up to 100lbs.
• The ability to work a flexible schedule that includes overnights, weekends, and holidays is required.

Shift pattern: Overnight (10:00pm – 6:00am): including weekends and holidays.

Pay rate range: $22.37 - $24.85

What will I be doing?

• Park and retrieve cars in the valet parking lot and assist guests with their luggage. To facilitate the financial control of valet and self-parking fees as well as control of car keys. Proactively assist in improving customer service and the quality of guest.
• Parks and retrieves cars from the valet lot and assists guest with their luggage upon arrival and departure from the hotel.
• Receives, retrieves, logs, inventories, and monitors keys for guest vehicles.
• Collects, reconciles, and maintains accurate accounts of money during shift. Balances and post charges at the end of shift.
• Assist customers with questions and/or concerns immediately in a friendly and sincere manner. Provides detailed information on special activities and promotes Hilton marketing programs.
• Makes, confirms, and monitors transportation activity in main entrance.
• Supports other staff as business needs require.

What are we looking for?

Education: High school graduate or equivalent preferred.

Experience: Prior guest service or other hospitality preferred.

Licenses or certificates: Valid driver's license required.

Grooming: All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

Other: Applicants with additional language skills preferred.

Specific job knowledge, skill, and ability: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to understand and follow written and/or verbal instructions.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information.
• Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes, and luggage up to 100 lbs. continuously throughout shift.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Sufficient manual dexterity in one hand to be able to load and unload luggage.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!