Food & Drinks Operations Manager (m/w/d)

Food & Drinks Operations Manager

#1 World's Best Workplace – HILTON

"To accomplish big things… you must first dream big dreams." -Conrad Hilton

Best Place to Work. Best Place to Stay.

As a company of people for people, Hilton has spent over 100 years building a culture that speaks for itself. Our commitment to people is at the heart of everything we do, and it is one of the many reasons why guests say Hilton is the best place to stay. We know that when we take care of our team members, they take care of our guests.

Being named #1 World's Best Workplace is more than just a ranking – it reflects who we are. It confirms our belief that when we care deeply for our team members, they create extraordinary experiences for our guests. In short, being the best workplace in the world has enabled us to become the best place to stay.

HILTON MUNICH AIRPORT

Become part of our "Best Place to Work" as Food & Drinks Operations Manager (m/w/d)

At the gate to the mountains to become a summit climber

As the largest airport hotel in the Alps, we offer all the amenities of a 5-star hotel and have made it our mission to inspire our guests with modern Bavarian hospitality between Terminal 1 and 2 of Munich Airport. The large and modern event area of the house has 30 light-filled event rooms with a large ballroom. All 550 rooms and suites are designed to the highest standards. We are the best of both worlds, the city and the mountains. Here, not only people from all over the world, but also tastes meet. We celebrate the full range of alpine cuisine distilled to its quintessence. Finest regional ingredients meet sophisticated recipes. We are looking for personalities who share our vision of inspiring guests, who are passionate about their work and want to go to the top with us. Motivated talents with a sense of the special and true masters who understand their craft like nobody else. In short: summit climbers.

What will I do?

• Responsibility for the operational areas Mountain Hub Social Dining & Terrace, Nightflight Bar & Terrace, Room Service, Thai Lounge as well as the C&E Service
• Responsibility for offer, pricing as well as planning and implementation of restaurant, bar, promotion and catering offers
• Ensuring good cooperation and regular exchange of information with all departments as well as the Director of Food & Drinks
• Planning of food promotions and seasonal offers to secure and expand market leadership
• Active participation through menu engineering in the implementation of new food and drink offers as well as regular review of existing offer to guest needs
• Responsibility for compliance with rules on waste disposal and waste separation in the entire F&B area
• Control of monthly inventories and creation of evaluations
• Utilization of Hilton purchasing agreement with the goal: "Best quality at the lowest price"
• Applying Hilton standards in all activities and being a role model for their implementation in everyday life
• Active participation in Hilton initiatives
• Observing and implementing changes in Hilton brand standards, guidelines and restrictions
• Actively informing about new trends and developments in the hotel and food industry as well as striving for the highest standards and efficiency
• Observing hotel performance evaluations (e.g. Qualtrics), analyzing the results, taking corrective measures and continuously striving for improvement
• Formulating action plans to ensure excellent results
• Active participation in the operational day-to-day business to ensure smooth operation of the entire Food & Beverage operation, coupled with the willingness to work flexible shifts
• Supervising the weekly creation of duty schedules as well as vacation planning taking into account business volume and legal requirements
• Leading regular F&B leadership communication meetings
• Setting clear SMART goals for the department and communicating these to all relevant employees

What do you bring with you?

• Completed training or degree in hospitality, gastronomy or comparable qualification
• Minimum five years of professional experience in a senior position in the food and beverage sector, ideally in an international hotel environment
• Proven leadership and organizational skills as well as experience in managing staff
• High service orientation and passion for excellent guest service
• Sound knowledge of budgeting, cost control and inventory management
• Secure handling of duty scheduling and vacation planning taking into account legal requirements
• Analytical thinking and ability to evaluate performance metrics and derive measures
• Flexibility and willingness to work in shifts
• Very good German and English skills in writing and speaking
• Secure handling of MS Office and ideally experience with hotel management systems
• Proactive, solution-oriented working style and ability to prioritize in a dynamic environment

What can you expect from us?

• Extensive welcome program and introduction to the company
• A job in the world's leading hotel group with excellent career prospects
• Access to Hilton University with thousands of free learning offers
• Regular internal training offers
• Promotion of teamwork and cohesion among employees
• Flexible scheduling of duties, which includes the publication of duty schedules 14 days in advance
• Performance-based industry-standard pay according to collective bargaining agreement
• Free employee parking in the immediate vicinity of the hotel as well as generally favorable travel cost support, or for MVV users extremely favorable special conditions
• Workwear provided and cleaned
• Vacation entitlement according to collective bargaining agreement
• Worldwide accommodation possibilities in Hilton Hotels at very attractive employee rates
• Good catering at low cost in the company's own team restaurant

What you should know:

Every company has individual ideas about its future employees – but of course no one is perfect. So do not be discouraged if you do not meet all of the above requirements completely. Please still apply. What is most important to us is your personality – what may be missing in certain knowledge or skills, we can teach you. Be creative in your application (only online) or take the "classic" approach – in any case, we look forward to you!